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06/21/2023 09:43 PM
Hi Champions
Today I was setting up a connection to the Salesforce application, after preparing the steps on Salesforce, I configured the connection on Saviynt to connect to Salesforce. when I test the connection I get this error
2023-06-22T10:02:46+05:30-ecm-{"log":"2023-06-22 04:32:46,057 [http-nio-8080-exec-30] DEBUG provisoning.SalesForceProvisioningService - Exception in testConnectionSalesForce: java.lang.Exception: Not able to refresh access_token, please check connection details\n","stream":"stdout","time":"2023-06-22T04:32:46.057719847Z"}
What could be the reasons.
Regards
Jayendra
Solved! Go to Solution.
06/21/2023 10:18 PM
Hi @jayendraraju ,
Can you confirm if the credentials are working successfully from Postman?
06/22/2023 10:14 PM
06/22/2023 10:53 PM
Hi @jayendraraju ,
Please make sure you're using the instance_url value from the postman token response. It could be a case of incorrect instance_url mentioned in the connection in Saviynt.
06/22/2023 11:17 PM
06/27/2023 11:10 PM
Hi @naveenss
We have not resolved the issue yet the message we in the logs it
"2023-06-28T11:30:36+05:30-ecm-{"log":"2023-06-28 06:00:35,887 [http-nio-8080-exec-22] DEBUG provisoning.SalesForceProvisioningService - Exception in testConnectionSalesForce: java.lang.Exception: Not able to refresh access_token, please check connection details\n","stream":"stdout","time":"2023-06-28T06:00:35.88760547Z"}"
I think the connection is unable to refresh access_token, any idea how to configure this on Saviynt or Salesforce.
Regards
Jayendra
07/03/2023 02:07 AM
Please attach a Postman screenshot having a successful response.
07/03/2023 02:12 AM
We fixed it thank you for all the assistance.
We fixed this by unchecking "Require Secret for Refresh Token Flow" which is part of Salesforce configuration, this step was missed by the customer while configuring it.