Requesting Access for Multiple Users

[nsapna]

Hi,

Requesting Access for Multiple Users  is not working as expected. We tried to provision an application for 2 users. Post request was submitted, got a message stating "Your request has been submitted , Request Details will be sent to nsapna@abc.com" 

But mail was not triggered with the request placed for multiple users. Details of the request is not present under Request History.

Thanks

Sapna

[This message has been edited by moderator to mask sensitive information]

[adarshk]

Hi @nsapna 

Is the email configurations set correctly?
Anything in logs when the request is placed? 

Please share the logs.

Thanks,
Adarsh Kulkarni

[nsapna]

Hi Adarsh,

There are no information in the log and Is there any specific email that needs to be configured?

Thanks

Sapna

I

[Saathvik]

@nsapna : Did you use upload option or selected multiple users on UI and submitted the request?

[rushikeshvartak]

Attach email template in global configuration --> Request -> Bulk -->Bulk Request Email Template

onfiguring Bulk Request Creation Notification Email

You configure this template to get details of the user who created the bulk request. This email sends an attached excel sheet which contains the details of the accounts/access/roles requested. This email template can be set in global configurations. To set this email template, go to Admin > Global Configurations > Request > Bulk Request Email Template.

Sample template:

To:
${uploadedBy.email}

Body:

Hi ${uploadedBy.firstname} ${uploadedBy.lastname}
Please find details of bulk request uploaded by you in the attached excel sheet.

Binding variables:

The following table provides description of binding variables used to create this email template:

Binding Variable Description

${uploadedBy.firstname}	Obtains the firstname of the user.
${uploadedBy.lastname}	Obtains the lastname of the user.
${uploadedBy.email}	Obtains the email ID of the user.

https://docs.saviyntcloud.com/bundle/EIC-Admin-v23x/page/Content/Chapter06-EIC-Configurations/Creati... 

[ram81]

Experiencing the same issue in 23.10 version. Is there a resolution?