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"Mail.com" domain users are not redirect on saviynt page

NeerajVerma
New Contributor II
New Contributor II

Hi All,

 

We are sending invitaion to external user but mail.com domain users are not redirect on saviynt page. And his account is not created on saviynt. But for other domain like Yahoo.com, gmail.com etc is working fine.

 

Regards,

Neeraj Verma

3 REPLIES 3

prasannta
Saviynt Employee
Saviynt Employee

Hi @NeerajVerma 

Can you provide more details as to what happens when users with mail.com email address clicks on the registration link? Can you also check the network logs from developer tool to see if there is any error?

Thanks

Hi Prasannta,

User redirect on below page

NeerajVerma_0-1700247007464.png

Regards,

Neeraj Verma

prasannta
Saviynt Employee
Saviynt Employee

Hi @NeerajVerma 

Have you tried accessing the URL in incognito mode? The URL that gets generated for external users does have any relation to the email address used. It just passes a token in the link.

Thanks