PIIERASURESTATUS cannot be registered

[JohnDoe]

Hello.

I want to delete the information of retired users from Saviynt.
And I learned that PII Erase can be set in v23.
So I created Analytics and Job based on the following documentation. https://docs.saviyntcloud.com/bundle/EIC-Admin-v23x/page/Content/Chapter07-General-Administrator/Set...)

Then, in the CSV file, the user information was updated so that PIIERASURESTATUS was 3, Enddate was more than 180 days ago, and the status was Inactive.

However, when I looked at the review of the report after changing the user information, I realized that the updated user was not applicable.
So when I looked at the PIIERASURESTATUS of the user in Data Analyzer, it was blank.

Is it not possible to input and change the PIIERASURESTATUS in a CSV file?

[Darshanjain · Accepted solution]

Hi @JohnDoe 

It looks like a bug, even from Api the value is not being set for the users in users table,

can you please raise a support ticket for this and our team will take it further.

Thanks

Darshan