Need information regarding Ticket creation in Salesforce at the time of account creation in AD

[mollasiraj]

We would only want a ticket created in Salesforce for a new Active directory account.

Can anyone help me how can we implement this in saviynt.Currenlty I am using service desk option from the security system and selecting the sevice desk connection but it is creating the ticket at the time of account creation and deletion both but We need the ticket creation only at the time of Active Directory account creation.

[rushikeshvartak]

Use if else conditions in ticket json so that it won't trigger ticket creation for delete account

[mollasiraj]

{
"call": [{
"name": "call1",
"connection": "acctAuth",
"url": "xxx",
"httpMethod": "POST",
"httpParams": "{\"ticket\":[{\"eeid_c\":\"${user.employeeid}\",\"Subject\":\"${endpoint.customproperty1} ${user.firstname} ${user.lastname}\", \"Description\":\"${endpoint.customproperty2}\", \"Cust_Type_c\":\"${endpoint.customproperty3}\", \"Item_c\":\"${endpoint.customproperty4}\", \"Cust_Category_c\":\"${endpoint.customproperty5}\"}]}",
"httpHeaders": {
"Authorization": "${access_token}",
"Accept": "application/json"
},
"httpContentType": "application/json",
"ticketidPath": "CaseNumber",
"successResponses": {
"statusCode": [
200,
201
]
}
}]
}

The above format I am using can you provide me format which I need to use for my use case.

[rushikeshvartak]

"url":${if(task.tasktype==3){'https://createticket.com'}else ('https://dummy.com')}"

[mollasiraj]

Need information

[mollasiraj]

{
"call": [{
"name": "call1",
"connection": "acctAuth",
"url": "xxx",
"httpMethod": "POST",
"httpParams": "${if(task.tasktype==3){'{\"ticket\":[{\"eeid_c\":\"{user.employeeid}\",\"Subject\":\"{endpoint.customproperty1} {user.firstname} {user.lastname}\", \"Description\":\"{endpoint.customproperty2}\", \"Cust_Type_c\":\"{endpoint.customproperty3}\", \"Item_c\":\"{endpoint.customproperty4}\", \"Cust_Category_c\":\"{endpoint.customproperty5}\"}]}'}else{'{}'}}",
"httpHeaders": {
"Authorization": "${access_token}",
"Accept": "application/json"
},
"httpContentType": "application/json",
"ticketidPath": "CaseNumber",
"successResponses": {
"statusCode": [
200,
201
]
}
}]
}

I am using the above format but I am getting below error-

Please let me know If I have to change anything in the json

[rushikeshvartak]

https://help.salesforce.com/s/articleView?id=000328824&type=1

[mollasiraj]

Hi I am not getting not much information to solve my issue