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Error while creating account: null in ADSI, Please assist.

sangitaladi
Regular Contributor
Regular Contributor

 

HI Team

 

I see issue while trying to create an account in AD via ADSI connector. Please assist in solving if anyone has seen this issue before.

below is the log:

2023-04-04 11:56:54,911 [quartzScheduler_Worker-1] DEBUG services.HttpClientUtilityService - getHttpClient - HttpClientBuilder.create().build() called.
2023-04-04 11:56:55,658 [quartzScheduler_Worker-1] DEBUG adsi.SaviyntGroovyADSIService - Inside else of statusCode?.toString()?.startsWith(2)
2023-04-04 11:56:55,658 [quartzScheduler_Worker-1] DEBUG adsi.SaviyntGroovyADSIService - accountResponse : [:]
2023-04-04 11:56:55,658 [quartzScheduler_Worker-1] DEBUG adsi.SaviyntGroovyADSIService - Error while creating account: null
2023-04-04 11:56:55,669 [quartzScheduler_Worker-1] DEBUG services.ArsTaskService - Inside updateProvisioningTries..
2023-04-04 11:56:55,675 [quartzScheduler_Worker-1] DEBUG services.ArsTaskService - Entering provisionAccesstoAccountSaviynt
2023-04-04 11:56:55,675 [quartzScheduler_Worker-1] DEBUG services.ArsTaskService - {501337=[]}
2023-04-04 11:56:55,675 [quartzScheduler_Worker-1] DEBUG services.ArsTaskService - NewAccount
2023-04-04 11:56:55,676 [quartzScheduler_Worker-1] DEBUG services.ArsTaskService - Config for ARSTASKCOMPNEWPWDcom.saviynt.ecm.utility.domain.EcmConfig : ARSTASKCOMPNEWPWD
2023-04-04 11:56:55,677 [quartzScheduler_Worker-1] DEBUG services.ArsTaskService - Task Complete Email Template For New Account Password = null
2023-04-04 11:56:55,677 [quartzScheduler_Worker-1] DEBUG services.ArsTaskService - start converting accTasksMap to endpointaccTasksMap
2023-04-04 11:56:55,677 [quartzScheduler_Worker-1] DEBUG services.ArsTaskService - finished converting accTasksMap to endpointaccTasksMap
2023-04-04 11:56:55,678 [quartzScheduler_Worker-1] DEBUG services.ArsTaskHelperService - In whenTaskTypeIsTwo
2023-04-04 11:56:55,678 [quartzScheduler_Worker-1] DEBUG services.ArsTaskHelperService - Query Remove Access Tasks=

@SB , @ParitaSavla 

 

Regards

Sangita Ladi

 

1 REPLY 1

RakeshMG
Saviynt Employee
Saviynt Employee

In one of the scenario this error will occur when the user manager is not having an AD account.

Please validate if user's manager is having an valid AD Account or not.


​Regards

Rakesh M Goudar