Emails not triggering

[pdhanure]

Hi,

The Email History Job is running and completed successfully but the Emails are not triggering, getting an error in the in the Job history status.

Could you please guide us on this.

Regards,

Pramod

[rushikeshvartak]

• What is error ?
• Does smtp configuration working ? Did you tried test email ?

[pdhanure]

Error is showing like for example 'Error sending email test@removed.com'.

Yes tried for test email.

[This message has been edited by moderator to mask sensitive information]

[pdhanure]

The issue is with 400 series, while provisioning this is getting an error for Email trigger.

[NM]

@pdhanure , does domain exist?

[pdhanure]

Yes, 

Error is showing like 'Error sending email test@removed.com'.

[rushikeshvartak]

• You have issue with Email template
• validate if TO /CC Email - all emails are valid email address
  • Query to run from data analyzer
    • select EMAILTEMPLATE,TOADDRESS,EMAILFAILURELOGS,CCADDRESS,BCCADDRESS from emailhistory

[pdhanure]

Hi,

We are using below fields in TO/CC for 401,402,403 Email Template:

To : ${assignee.email}

CC: we are using our internal user emails in CC

And for 404,405, 406 Email Template:

To : ${requestor?.email},${user.email}

CC : we are using our internal user emails in CC

[rushikeshvartak]

try keeping only your email in impacted email templates in TO & CC

[pdhanure]

I tried to keep my email address in TO & CC, email template is triggering but we want to trigger the email to the below mentioned attributes that is not working

To : ${assignee.email} ---- should have to trigger to manager or designated approver

To : ${requestor?.email},${user.email} ---- should have to trigger to requestor and user 

[rushikeshvartak]

There is known issue with 24.7 Please check with CSM to add patch 

Jira: CONN-19520

[pdhanure]

Patch is also added.

[NM]

@pdhanure if domain exist then issue with email template .. check the variables in email template.

[Manu269]

For SMTP can you check save and test connection?

See if you get anything email history viewer in admin tab.

[pdhanure]

Yes, nothing we are getting

[rushikeshvartak]

• Can you share screenshot that SMTP is not working 
• Run below query to fix failed email templates using enhanced query job
• select
  EMAILHISTORYKEY emailhistory__primarykey,
  '404' as emailhistory__status
  from emailhistory
  where EMAILHISTORYKEY=11 limit 1