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Emails not triggering

pdhanure
New Contributor II
New Contributor II

Hi,

The Email History Job is running and completed successfully but the Emails are not triggering, getting an error in the in the Job history status.

Could you please guide us on this.

Regards,

Pramod

15 REPLIES 15

rushikeshvartak
All-Star
All-Star
  • What is error ?
  • Does smtp configuration working ? Did you tried test email ?

Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

Error is showing like for example 'Error sending email test@removed.com'.

Yes tried for test email.

[This message has been edited by moderator to mask sensitive information]

pdhanure
New Contributor II
New Contributor II

The issue is with 400 series, while provisioning this is getting an error for Email trigger.

NM
Honored Contributor II
Honored Contributor II

@pdhanure , does domain exist?

pdhanure
New Contributor II
New Contributor II

Yes, 

Error is showing like 'Error sending email test@removed.com'.

  • You have issue with Email template
  • validate if TO /CC Email - all emails are valid email address
    • Query to run from data analyzer
      • select EMAILTEMPLATE,TOADDRESS,EMAILFAILURELOGS,CCADDRESS,BCCADDRESS from emailhistory

Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

Hi,

We are using below fields in TO/CC for 401,402,403 Email Template:

To : ${assignee.email}

CC: we are using our internal user emails in CC

And for 404,405, 406 Email Template:

To : ${requestor?.email},${user.email}

CC : we are using our internal user emails in CC

 

try keeping only your email in impacted email templates in TO & CC


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

I tried to keep my email address in TO & CC, email template is triggering but we want to trigger the email to the below mentioned attributes that is not working

To : ${assignee.email} ---- should have to trigger to manager or designated approver

To : ${requestor?.email},${user.email} ---- should have to trigger to requestor and user 

 

There is known issue with 24.7 Please check with CSM to add patch 

Jira: CONN-19520


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

Patch is also added.

NM
Honored Contributor II
Honored Contributor II

@pdhanure if domain exist then issue with email template .. check the variables in email template.

Manu269
All-Star
All-Star

For SMTP can you check save and test connection?

See if you get anything email history viewer in admin tab.

Regards
Manish Kumar
If the response answered your query, please Accept As Solution and Kudos
.

pdhanure
New Contributor II
New Contributor II

Yes, nothing we are getting

  • Can you share screenshot that SMTP is not working 
  • Run below query to fix failed email templates using enhanced query job
  • select
    EMAILHISTORYKEY emailhistory__primarykey,
    '404' as emailhistory__status
    from emailhistory
    where EMAILHISTORYKEY=11 limit 1

Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.