Email is not getting triggered for service account owner

[Neeharika008]

Hi Team,

We have configured the New Service Account Owner Notification in Global config and trying to transfer the ownership through user update rule.

Here is the email template:

<div>Hi ${firstname} ${lastname},</div><div><br></div><div>You have been added as an owner.</div>

To as : ${emailid}

Owner is getting updated but email is not getting triggerd. Could someone help me on this.

[rushikeshvartak]

To as : ${emailid} is not correct variable.

Please validate supported variables.

Purpose :

To get what variables are present to use in the email template.

Email Template steps :

keep Advanced HTML CSS flag is checked

Keep your email Address in TO

TO /CC/BCC & Subject - Don't use any dynamic variables

Add only below code in Email Body
${this.binding.variables.each {RVkey,RVvalue -> println "$RVkey ------- $RVvalue" + "" + "br" + ">"}}

Output : using the below expression. By putting it in the email body, it will print all variable names with values, and then accordingly, you can use it:

[Neeharika008]

Hi,

I have added my mail address in to TO and added this as body ${this.binding.variables.each {RVkey,RVvalue -> println "$RVkey ------- $RVvalue" + "" + "br" + ">"}}.. Attached this email template into Global config and updating the owners of service account . Email is not getting triggering.

[rushikeshvartak]

Share screenshot of email template

[Neeharika008]

Here is the SS 

[rushikeshvartak]

I am hopping your TO & CC is end user email if yes share logs 

[Neeharika008]

Hi,

Seen the logs. No information about this email template in the logs

[rushikeshvartak]

Click on edit mode and share screenshot

[Neeharika008]

Provided the edited mode:

[rushikeshvartak]

try below code 

${this.binding.variables.collect { RVK, RVV -> "$RVK: $RVV" }.join('<br>')}

[Neeharika008]

No luck, It didnt triggered

[rushikeshvartak]

${owner}

[Neeharika008]

Where I have to provide this owner-?

[rushikeshvartak]

in Email TO field. 

How are you validating email template ? via ARS / Admin - Accounts ?

[Neeharika008]

Via UI-- Admin-Accounts. Even tested via ARS no luck

[rushikeshvartak]

Via UI-- Admin-Accounts - I have validated it does not trigger 

• Validate via user update rule ownership transfer

[Neeharika008]

When I tried with user update rule as the global config template is not getting triggered, but when I attach the mail template to the userupdate rule it is triggering

[Neeharika008]

How to test this email template through UI can I update owner and trigger the mail or I have to update owner through rules?

[Neeharika008]

Hi, ${emailid}  -- This is what it was there in documentation for the New Service Account Owner Notification in Global config 

[stalluri]

@Neeharika008
Add this value to the email template, use that email template in the below, and trigger the email.

 
TO : Hardcode your Email address.
CC/BCC & Subject: Don't use dynamic variables.

Add only below code in Email Body:

${this.binding.variables.each {STkey, STvalue -> println "<div style='margin-left:20px;'><strong>$STkey</strong>: $STvalue</div><br>"}}