DocuSign Add Access JSON

[vbalakumar]

DocuSign Add Access

We are using the AddAccess JSON given in the (screenshot below) connector documentation: https://docs.saviyntcloud.com/bundle/Docusign-Guide/page/Content/Understanding-Integration-between-E...

It is working fine when we send this call with the Account_ID and other information through Postman. I.e. its returning 200 and we see the Users Group\Access is updated.

But when we provision the same through Saviynt (ARS), its not working. i.e., in the Log Viewer, we could see the Webservice call is initiated, but there is no response back and the call is completed. (i.e. failed \ incomplete), No updates in the target system.

Even we tried the call with Hardcoded values (to isolate the variable substation issues), still we do not see any response back.  

Just like to reach out to see: thoughts around what could cause this behavior and how we can resolve it ? Thank you !

[NM]

@vbalakumar share your connection json.

Any other operation working fine from saviynt??

[vbalakumar]

Thanks for the Quick response !! 

Yes, ImportAccountEntJSON Works fine to import the Accounts and Access.

AddAccessJSON :

{
"call": [
{
"name": "Groups",
"connection": "acctAuth",
"url": "https://demo.docusign.net/restapi/v2.1/accounts/<Hardcoded-accountID here>/groups/?groupId=<Hardcoded-groupNumber here>",
"httpMethod": "PUT",
"httpParams": "{\"users\": [{\"userName\": \"${account.name}\"},{\"userId\": \"${account.accountID}\"},{\"email\": \"${user.email}\"}]}",
"httpHeaders": {
"Authorization": "${access_token}",
"Accept": "application/json"
},
"httpContentType": "application/json",
"successResponses": {
"statusCode": [
200
]
}
}
]
}

[rushikeshvartak]

Please share postman screenshot and curl command [Refer https://codingnconcepts.com/postman/how-to-generate-curl-command-from-postman/ ]



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[NM]

@vbalakumar automated provisioning enabled.?

Connection name same as authentication name?

[rushikeshvartak]

• Does Automated Provisioning under security system have to be enabled ?
• Does the connection prove successful?
• Try running WSRETRY job for particular task and sharing logs and JSON in text format