Deleting Sav user identities

[BrandonLucas_BF]

I'm sure this is a common thing but I couldn't find much in the community about it. In our Dev environment, it's easy to make a mistake when we're being exploratory with integrations. We have accidentally imported additional users into our Dev environment which are not real identities. Is there any way to delete these users? I know there is not really an obvious way to do so. The only thing I can think of to do is to use the PII Erasure policy to scramble these users and remove their data. I'd like to remove them because it's literally over 10,000 accounts and it's messy in the environment.

[pmahalle · Accepted solution]

Hi @BrandonLucas_BF ,

It's not possible to delete the records you've previously imported into saviynt from the DB. One way you can remove those by reverting back to old DB snapshot but reverting to old DB snapshot means not just the users but any other data imported or requests raised etc, would be gone as well.

Other option would be, you can disable the non-required imported identities and mark their usernames with a keyword so that no one can use them.

[BrandonLucas_BF]

I'm assuming DB snapshot restore requires the help of support? I don't think they keep more than 7 days of Dev backups.

[dgandhi]

yes it would need help from the support. Check with them if the snapshot is available for the date that you are looking.