Deep links are not working in v24.1

[aminahasware]

Hi

As part of certifications, we would like to include a deep link to the certification in the email notification to the certifier. previously it was working in v23.11 but as we updated to v24.1 it is not working .

I've tried using following syntax url in email template 

 https://<name>.saviyntcloud.com/ECM/certification/list?campaignKey=${campaign?.id}

getting email :

when navigate to above url got following error .

Even when I'm trying to do the same with any other tabs , like users list , accounts list got the same error.

Please let me know if there is an issue with v24.1

Thanks.

[rushikeshvartak]

Yes its not working in v24.1 onwards, Please raise defect via support ticket

[BrandonLucas_BF]

Any luck with support? We have this issue as well for other deep links.

[rushikeshvartak]

Deep links are not supported in the NEO UI to directly return to the specific request. But as per the https://ideas.saviynt.com/ideas/EIC-I-3075, it has been added to the future roadmap. Currently, you can use the URL:  https://sandbox.saviyntcloud.com/ECM/jbpmworkflowmanagement/viewopenrequests in the email template. Thank you

[BrandonLucas_BF]

Yeah, this isn't going to work for us at all. It breaks a significant number of processes. We will reach out to our account team and try to expedite this issue.

[rushikeshvartak]

Same here but no choice 

[Manu269]

@rushikeshvartak we are in process to recommend the customer for v24.x but, with similar case seems to be difficult as there are multiple templates which is utilizing deeplinks.

Any idea when and in which version this is going to be rolled out?

[rushikeshvartak]

I will provide information tomorrow checking with CSM

[rushikeshvartak]

This enhancement may implemented in future

[rushikeshvartak]

@aminahasware 

This has been fixed in v24.3

https://docs.saviyntcloud.com/bundle/EIC-Admin-v24x/page/Content/Chapter06-EIC-Configurations/Creati... 

URL: http://<domainname>/ECM/workflownewui/requestDetails/${requestid}?view=approval

URL: http://<domainname>/ECM/workflownewui/requestDetails/${requestid}?view=history

[rushikeshvartak]

Above deep links works in v24.1