Certifier can't see his users under Approve or Revoke Entitlements to certify access

[harishyara]

Hi All,

Use case - User1 is on vaction so he delegates his responsilbilities to User2 Delegation period is from 21st June to 30th June

Campaign C1 is launched on June 26th (Campaign will expire on July 10th)

User u1 came back to work on 4th July and started certifying the users reporting under him. He is able to take actions in Employment Verification Tab after that he navigates to Approve or Revoke Entitlements he can't see any users to verify.

Someone pls assist here if this issue is causing due to Delegation or other cause? @rushikeshvartak 

Regards,
Harish

[rushikeshvartak]

Delegate only can take action on ars request. On certification consult feature is used and still original certifier needs to lock certification 

[dgandhi]

Have you checked the campaign as an ADMIN? With ADMIN privileges , are you able to see the entitlement / accounts for the certifier? Also when you say User u1 is not able to see the account/ entitlement , can you confirm that user u2 (delegate of user u1) was able to see this option?

[harishyara]

@dgandhi - Please note that user1 can see accounts/users in Employment Verification screen but he can't see users under Approve or Revoke Entitlements screen. As an Admin I can see both accounts and entitlements for same certification.

Regards,

Harish

[harishyara]

@dgandhi - When I check the logs I am able to see it is giving listener timeout exception while navigating from Employee Verification Screen to Access Verification screen.

Thank you

[dgandhi]

This could be an elastic service(ES) issue. Please check if ES is working properly.

[Manu269]

Please open FD ticket with Support staff to view the issue associated with Elastic service.