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Approval email is no break incase of create template as "Content AS HTML - False"

Vicky
New Contributor
New Contributor

Hi, 

I create email template as "Content AS HTML - False".
And use this template for Approval email.
In case of use this template for campaign, received mail was include line break. It is our expected behavior.
But , in case of use the template for approval, received mail was No Break, and HTML format. 
please refer following capture. "0d" "0a" were disappeared.

Vicky_0-1718072113752.png

Why new line code was disappeared?
And why received mail was HTML format in spite of "Content AS HTML - False".

Regards,



2 REPLIES 2

rushikeshvartak
All-Star
All-Star

Can you share template code.


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Hi,
Data of the template is as follows;
  Hi,
Line2 This is test.
Line3 Advanced HTML CSS- OFF.
Line4 Content AS HTML - False.
Line5 Regards,

Vicky_0-1718260782653.png

Regards,