Account Provisioning Failed in PingOne

[amitasingh]

Hi Team,

I am trying to create an account in PingOne using below Connection and CreateAccount Parameters.

Connection Parameter================

{
"authentications": {
"acctAuth": {
"authType": "oauth2",
"url": "https://auth.pingone.com/6b88c421-b494-490c-9df7-4a72b178c2a2/as/token",
"httpMethod": "POST",
"httpParams": {
"grant_type": "client_credentials",
"client_id": "59678779-5aa9-488f-8315-06e0efd182fe",
"client_secret": "tVv4oAQiE2pO3hKaMgx8F47w2M4r82-E0iRCK0aGDlQfed~-G9hjZ-3PrwtP_JyI"
},
"httpHeaders": {
"contentType": "application/x-www-form-urlencoded"
},
"httpContentType": "application/x-www-form-urlencoded",
"expiryError": "ExpiredAuthenticationToken",
"authError": [
"InvalidAuthenticationToken"
],
"retryFailureStatusCode": [
401
],
"timeOutError": "Read timed out",
"errorPath": "error.code",
"maxRefreshTryCount": 5,
"tokenResponsePath": "access_token",
"tokenType": "Bearer",
"accessToken": "Bearer abcd"
}
}
}

CreateAccountJSON=================================================

{
"accountIdPath": "call1.message.id",
"call": [
{
"name": "call1",
"connection": "acctAuth",
"url": "https://api.pingone.com/v1/environments/6b88c421-b494-490c-9df7-4a72b178c2a2/users",
"httpMethod": "POST",
"httpParams": "{ \"email\": \"${user.email}\", \"name\": { \"given\": \"${user.firstname}\", \"family\": \"${user.lastname}\" }, \"population\": { \"id\": \"038f879e-a914-429f-bfe0-bdbc6b225dfb\" }, \"username\": \"${user.email}\", \"department\": \"${user.departmentname}\", \"locales\": [\"${user.location}\"] }",
"httpHeaders": {
"Authorization": "${access_token}"
},
"httpContentType": "application/json",
"successResponses": {
"statusCode": [
201
]
}
}
]
}

But the account is not created and provisioning comment shows the below error:

{"headers":null,"message":"","statusCode":null,"description":null,"status":"Failed"}}

Please help me to resolve this issue asap.

Thanks

Amita Singh

[rushikeshvartak]

• Does Import worked ?
• Do you see any errors in logs?
• Does api works from postman 

https://apidocs.pingidentity.com/pingid-sdk/guide/server-api/pid_c_SDKapiUsers

[amitasingh]

Hi,

-I didn't test for import.

- Very difficult to understand from the logs.

- Yes API is working through Postman.

[rushikeshvartak]

Can you check import to make sure token is working as expected. Please share logs when u run wsretry and postman response