Triggering Request Approval Workflow

[Community_User]

Originally posted on February 11 2022 at 12:24 UTC

Hi Team,

We have a requirement to trigger request approval workflow (Resource Owner Approval) based on user attribute.

For Eg - User's customproperty13 will be set as 'Yes'. 

        if Yes - It should trigger the approval workflow for a certain application (Connected) 

Please let us know if this can be achieved ?

Thanks,

Sitarasmi

[Community_User]

Originally posted on February 11 2022 at 15:44 UTC

Hello Sitarasmi,

Please follow the documentation link shared below that shows the variables you can use in various workflow components.

https://saviynt.freshdesk.com/a/solutions/articles/43000619101#WorkflowComponents-Condition:If-ElseM...

Regards,

Avinash Chhetri

[Community_User]

Originally posted on February 14 2022 at 08:20 UTC

Hi Avinash,

Thanks for the link.

We are looking for the way to trigger workflow through technical or update rule . Please let us know if this is feasible or not ?

Thanks,

Sitarasmi

[Community_User]

Originally posted on February 14 2022 at 15:13 UTC

Sitarasmi,

You cannot trigger Workflow A or Workflow B based on a user attribute, what you can do is configure your workflow to follow a certain path based on the user attribute.

If my understanding to your requirement is incorrect, Please provide the use case you want to implement.

Regards,

Avinash Chhetri

[Community_User]

Originally posted on February 14 2022 at 15:20 UTC

Hi Avinash,

Below is the requirement:  

Line Manager will update one of the user attribute (Mobile Required = Yes) in Saviynt.

If the value selected Yes - Application Owner workflow to be triggered

Then Application owner will login to Saviynt & approve the request

Once request approved, ticket will be generated for IT helpdesk 

Please let me know what is the best possible way to achieve this.

Thanks,

Sitarasmi

[Community_User · Accepted solution]

Originally posted on February 14 2022 at 19:16 UTC

Hi Sitarasmi,

If I understand correctly, you are looking to trigger the workflow on an update of a user attribute. 

Now, this can be done only via the update rules. However update rules will create a task not a request so your workflow will be skipped. 

To create a request, you will have to use the ARS, and again the user attributes does not come in play.

Regards,

Avinash Chhetri

[Community_User]

Originally posted on February 15 2022 at 07:46 UTC

Yes, update rule will only generate tasks not requests,

Thanks Avinash for your suggestions & guidance.

Regards,

Sitarasmi