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Triggering Request Approval Workflow

Community_User
Saviynt Employee
Saviynt Employee
Originally posted on February 11 2022 at 12:24 UTC

Hi Team,


We have a requirement to trigger request approval workflow (Resource Owner Approval) based on user attribute.


For Eg - User's customproperty13 will be set as 'Yes'. 


        if Yes - It should trigger the approval workflow for a certain application (Connected) 

         

Please let us know if this can be achieved ?


Thanks,

Sitarasmi


This message was previously posted on Saviynt's legacy forum by a community user and has been moved over to this forum for continued exposure.
6 REPLIES 6

Community_User
Saviynt Employee
Saviynt Employee
Originally posted on February 11 2022 at 15:44 UTC

Hello Sitarasmi,


Please follow the documentation link shared below that shows the variables you can use in various workflow components.


https://saviynt.freshdesk.com/a/solutions/articles/43000619101#WorkflowComponents-Condition:If-ElseM...




Regards,

Avinash Chhetri

This message was previously posted on Saviynt's legacy forum by a community user and has been moved over to this forum for continued exposure.

Community_User
Saviynt Employee
Saviynt Employee
Originally posted on February 14 2022 at 08:20 UTC

Hi Avinash,


Thanks for the link.


We are looking for the way to trigger workflow through technical or update rule . Please let us know if this is feasible or not ?


Thanks,

Sitarasmi



This message was previously posted on Saviynt's legacy forum by a community user and has been moved over to this forum for continued exposure.

Community_User
Saviynt Employee
Saviynt Employee
Originally posted on February 14 2022 at 15:13 UTC

Sitarasmi,


You cannot trigger Workflow A or Workflow B based on a user attribute, what you can do is configure your workflow to follow a certain path based on the user attribute.


If my understanding to your requirement is incorrect, Please provide the use case you want to implement.




Regards,

Avinash Chhetri

This message was previously posted on Saviynt's legacy forum by a community user and has been moved over to this forum for continued exposure.

Community_User
Saviynt Employee
Saviynt Employee
Originally posted on February 14 2022 at 15:20 UTC

Hi Avinash,


Below is the requirement:  


Line Manager will update one of the user attribute (Mobile Required = Yes) in Saviynt.

If the value selected Yes - Application Owner workflow to be triggered

Then Application owner will login to Saviynt & approve the request

Once request approved, ticket will be generated for IT helpdesk 


Please let me know what is the best possible way to achieve this.


Thanks,

Sitarasmi

This message was previously posted on Saviynt's legacy forum by a community user and has been moved over to this forum for continued exposure.

Community_User
Saviynt Employee
Saviynt Employee
Originally posted on February 14 2022 at 19:16 UTC

Hi Sitarasmi,


If I understand correctly, you are looking to trigger the workflow on an update of a user attribute. 

Now, this can be done only via the update rules. However update rules will create a task not a request so your workflow will be skipped. 

To create a request, you will have to use the ARS, and again the user attributes does not come in play.



Regards,

Avinash Chhetri

This message was previously posted on Saviynt's legacy forum by a community user and has been moved over to this forum for continued exposure.

Community_User
Saviynt Employee
Saviynt Employee
Originally posted on February 15 2022 at 07:46 UTC

Yes, update rule will only generate tasks not requests,


Thanks Avinash for your suggestions & guidance.


Regards,

Sitarasmi

This message was previously posted on Saviynt's legacy forum by a community user and has been moved over to this forum for continued exposure.