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04/12/2022 01:20 PM
Hi Team,
We have a requirement to trigger request approval workflow (Resource Owner Approval) based on user attribute.
For Eg - User's customproperty13 will be set as 'Yes'.
if Yes - It should trigger the approval workflow for a certain application (Connected)
Please let us know if this can be achieved ?
Thanks,
Sitarasmi
Solved! Go to Solution.
04/12/2022 03:02 PM
Hello Sitarasmi,
Please follow the documentation link shared below that shows the variables you can use in various workflow components.
Regards,
Avinash Chhetri
04/12/2022 03:02 PM
Hi Avinash,
Thanks for the link.
We are looking for the way to trigger workflow through technical or update rule . Please let us know if this is feasible or not ?
Thanks,
Sitarasmi
04/12/2022 03:02 PM
Sitarasmi,
You cannot trigger Workflow A or Workflow B based on a user attribute, what you can do is configure your workflow to follow a certain path based on the user attribute.
If my understanding to your requirement is incorrect, Please provide the use case you want to implement.
Regards,
Avinash Chhetri
04/12/2022 03:02 PM
Hi Avinash,
Below is the requirement:
Line Manager will update one of the user attribute (Mobile Required = Yes) in Saviynt.
If the value selected Yes - Application Owner workflow to be triggered
Then Application owner will login to Saviynt & approve the request
Once request approved, ticket will be generated for IT helpdesk
Please let me know what is the best possible way to achieve this.
Thanks,
Sitarasmi
04/12/2022 03:02 PM
Hi Sitarasmi,
If I understand correctly, you are looking to trigger the workflow on an update of a user attribute.
Now, this can be done only via the update rules. However update rules will create a task not a request so your workflow will be skipped.
To create a request, you will have to use the ARS, and again the user attributes does not come in play.
Regards,
Avinash Chhetri
04/12/2022 03:02 PM
Yes, update rule will only generate tasks not requests,
Thanks Avinash for your suggestions & guidance.
Regards,
Sitarasmi