Icon for updating the access end date not visible in Saviynt 5.5 SP 3.9

[Community_User]

Originally posted on August 17 2021 at 11:49 UTC

Hi!

I have read FreshDesk  that Icon for updating the access end date should be available in Saviynt 5.5. SP 3.9

version. I can not find it and when I look from Global Configurations, there is no setting to Enable this 

functionality?

Best Regards, Päivi

[Community_User]

Originally posted on August 17 2021 at 20:22 UTC

Hello, Please confirm whether you have selected the option to allow access end date option for the entitlement type. Thanks, Pallavi Chaudhari

[Community_User]

Originally posted on August 18 2021 at 06:03 UTC

Hi!

I have, please see screenshot.

After I go to Request Access for Others and I choose user who already has Account into Endpoint(and start and enddates were set when entitlement was requested). I choose user and I will click  Modify existing Account for this Endpoint. I will Click Yes and press Checkout. I will see account and entitlement information on the page, but Next button is grey?

Best Regards,Päivi

[Community_User]

Originally posted on August 18 2021 at 06:06 UTC

Hi!

I have 

When I try to use Modify existing Account for existing user, I will end up to page where I can not modify Access end date? Next button is grey? And I have tried to modify user who has Access(and start and end dates were set when this entitlement was requested and provisioned)

Best Regards,Päivi

[Community_User]

Originally posted on August 18 2021 at 06:26 UTC

Hi! Tested with another endpoint and there this functionality works. 

With this specific endpoint that I am working with has issues with account entitlements 

mapping, so I thing that explains why it is not working. I have support tickets for this mapping issue

which should be solved first.

Thanks anyhow. ticket can be closed. 

Best Regards,Päivi

[Community_User · Accepted solution]

Originally posted on August 18 2021 at 06:27 UTC

Hi!

I tested with another endpoint and this is working there. I know that there is issues with account entitlement mapping

with this endpoint that I have used for testing and I have support ticket open to solve those mapping issues.

Ticket can be closed, thanks.

Best Regards,Päivi