Title
Its a best practice to send email notification to the requestor (eg. owner or sponsor) for creation of Guest User. This way the Requestor will know that the user creation request was submitted and can track the status of request using request number. Following a sample requestor notification email with useful information to track the request,
Short Description
Notification Email: This is an optional email template. If you want to send a notification email to another user while sending out an invitation; typically, the sponsor or the manager of the invitee, configure the Notification Email Template (Requestor) in the workflow Invite activity.
Applicable version
EIC All versions
Detail best practice
1) Include request number in the email , use the below parameter
${request.processinstanceid.substring(request.processinstanceid.indexOf(".")+1,request.processinstanceid.length())}
2) Include the Guest user's email (which will be the dynamic attribute mapped to email attribute in saviynt, as the user has not been created yet); we will use ${email} and not ${user.email}
3) Add deep link to request history so that the request number can be searched
<a href="https://<domain>/ECM/jbpmworkflowmanagement/showmyhistoryrequests" <strong>Request history</strong></a >
Change the domain to your domain
4) Send it to ${requestor.email}
5) Subject can be : Request # ${request.processinstanceid.substring(request.processinstanceid.indexOf(".")+1,request.processinstanceid.length())} created
Key Benefit (Quantitative/qualitative)
It will notify the requestor that the request has been created successfully and they can track the status of the request.
