Saviynt request status not refreshing in the Request item on snow app

[pruthvi_t]

Issue: When workflow engine is set up as Saviynt in snow app and a request is raised in servicenow, a parallel request is created in saviynt. Once the request is actioned up on saviynt, tasks are provisioned and request status is completed, respective request status is not refreshing on it's servicenow request.

Solution: We need to enable the request related configs on the savrole assigned to the service account used to make connection with servicenow app. After making these changes, the request's status is getting refreshed on the Request item page on servicenow app.