Need to upload images to use in Email

[Darshanjain]

Question

Hi Team ,

Could you please upload the images which need to be used in Email template.

Insert image option on email template creation form is not available for Advance Html option.

Once image is uploaded, please share the URL to be used in email template.

Above option is available only for html content.

When we select advance Html and CSS option image insert option is not available.

Answer

You need to use the url in advance html or css directly, it will display the image if its present in the server for the email.

or you can save it without advance html first and then u click on the option it will automatically take the url in the correct syntax.

[sbidarkote]

Hi Darashan, 

As mention we need to use image URL in advance html.

We are unable to use image URL, one which is uploaded through Saviynt UI , as this URL is not accessible publicly.

Can we upload image in Saviynt which is publicly accessible so that it can be used in email template.

[This post has been edited by a Moderator to remove sensitive information.]

[Darshanjain]

Hi @sbidarkote 

It looks like the image is not uploaded correctly if its not displaying the result? Once you upload the image , did you restart the services? if not please do it and test it out.

Thanks

Darshan

[sbidarkote]

We uploaded image by following below steps and image is accessible on the browser where we are logged in Saviynt.

We are facing an issue accessing image in the browser without logging into Saviynt and in Outlook.

We need image to be accessible publicly so that it is viewed in outlook.

[This post has been edited by a Moderator to remove sensitive information.]

[Darshanjain]

Hi @sbidarkote 

Images are publicly available without logging in you should be able to access the image with the url.

Can you verify once and let us know in other browser.

Also you can check your outlook settings as well to check if there is any check for attachements or images.

Thanks

Darshan

[sbidarkote]

Hi Darshan ,

Image is not accessible publicly , do we need to configure anything to access image publicly in Saviynt.

If needed I can share complete URL in Saviynt ticket ?

In outlook we are able to access other public URL.

[This post has been edited by a Moderator to remove sensitive information.]

[Darshanjain]

Okay please share the details on the FD , Let me have a look into it

[Darshanjain]

Hi @sbidarkote ,

After changing the name of the image to custom1.png ( you can use custom1-5), The image was accessible, Please validate in email template and let us know.

Thanks

Darshan 

[shibinvpkvr]

Hi @Darshanjain does that mean we need to make sure the image name is custom1.png or custom2.png etc. to make this work? 

[Darshanjain]

Yes @shibinvpkvr