SNC not Updating for Update Account

[Chakritha]

Hi Team,

we have configured the SNC parameter for Create account JSON and Update account JSON . For creation it is updating as expected but when update happen to the user account SNC value is not populating for the account. can anyone help us on this. Below is the Update account JSON and logs.

Update Account Json:

{
"ADDRESS": {
"LASTNAME": "${user.lastname}",
"FIRSTNAME": "${user.firstname}",
"E_MAIL": "${user.email}",
"LANGU_P": "E",
"COMM_TYPE": "INT"
},
"ALIAS": {
"USERALIAS": "${accountName}"
},
"DEFAULTS": {
"LANGU": "E",
"DCPFM": "X",
"SPLD": "LOCL",
"KOSTL": ""
},
"SNC": {
"PNAME": "p:CN=${user?.email?.toUpperCase()}, L=accounts.ondemand.com, OU=secure-login-service, OU=SAP Clients, O=SAP SE, C=DE"
},
"LOGONDATA": {
"USTYP": "A",
"GLTGB": "${user.enddate==null?'':user.enddate}"
},
"UCLASSX": {
"UCLASSSYS": "S"
},
"UCLASSSYS": {
"RCVSYSTEM": "FSNCLNT100",
"LIC_TYPE": "CB"
}
}

Logs:

Thank You,

Chakritha.

[rushikeshvartak]

Could you kindly provide a detailed snapshot of the information extracted from the logs, encompassing errors and other pertinent functionality details encountered during the execution of this process? Your assistance in furnishing this information would greatly aid in the analysis and resolution of any issues .

[Chakritha]

Hi Rushikesh,

Please find the below logs which we got during the testing.

Thank You,
Chakritha.

[This post has been edited by a Moderator to remove sensitive information.]

[rushikeshvartak]

{
"ADDRESS": {
"LASTNAME": "${user.lastname}",
"FIRSTNAME": "${user.firstname}",
"E_MAIL": "${user.email}",
"LANGU_P": "E",
"COMM_TYPE": "INT"
},
"ALIAS": {
"USERALIAS": "${accountName}"
},
"DEFAULTS": {
"LANGU": "E",
"DCPFM": "X",
"SPLD": "LOCL",
"KOSTL": ""
},
"SNC": {
"PNAME": "p:CN=${user.email.toUpperCase()}, L=accounts.ondemand.com, OU=secure-login-service, OU=SAP Clients, O=SAP SE, C=DE"
},
"LOGONDATA": {
"USTYP": "A",
"GLTGB": "${user.enddate == null ? '' : user.enddate}"
},
"UCLASSX": {
"UCLASSSYS": "S"
},
"UCLASSSYS": {
"RCVSYSTEM": "FSNCLNT100",
"LIC_TYPE": "CB"
}
}

[Chakritha]

Hi Rushikesh,

We have tried with above JSON but SNC is not getting updated for the user.

Thank you,
Chakritha.

[rushikeshvartak]

Add GUIFLAG =U

[Chakritha]

Hi @rushikeshvartak ,

We tried with above flag in the update account Json still not updating the SNC value.

Thank you,

Chakritha.

[rushikeshvartak]

does directly in sap working ?

[Chakritha]

Yes Its updating in SAP system

[rushikeshvartak]

Share connection parameters  screenshot

[Chakritha]

Hi Team,

Can you please share the update anyone?

Thank You,

Chakritha.

[Dhruv_S]

Hi @Chakritha 

From the logs screenshot, I can see that it is evaluating the value of SNC correctly. Does it fail at the time of update. Logs screenshot doesn't give much details.

Could you please replicate the issue and share the full logs. 

Regards,

Dhruv Sharma

[Chakritha]

Hi Dhruv,

We replicated the issue and Attached the full file logs.

Thank You,

Chakritha.

[Dhruv_S]

Hi @Chakritha 

This is not the relevant logs. Could you please check and provide the correct logs.

Regards,

Dhruv Sharma

[Chakritha]

Hi Dhruv,

Attached the old logs for the mentioned user. Please find the same.

Thank You,

Chakritha.

[Chakritha]

Hi @Dhruv_S,

Did you get a chance to check the logs,

Thank You,

Chakritha

[Dhruv_S]

Hi @Chakritha 

I can see below in the logs. Could you please ensure the SNC flag is enabled in the application and then try again.

[quartzScheduler_Worker-10] DEBUG provisoning.SapProvisioningService - SNC paramters were NOT populated since the SNC flag is set to FALSE"

Regards,

Dhruv Sharma

[Chakritha]

Hi @Dhruv_S ,

It is working for newly created user and populating in Saviynt after the import job.

Thank You,

Chakritha

[Dhruv_S]

Hi @Chakritha Do you mean -Issue is resolved? Or it is not working partially? Please confirm. 

[Chakritha]

 Hi @Dhruv_S ,

I mean SNC is getting populated in Saviynt newly created user in SAP system but when update happen to the existing user SNC is not populating.

[Chakritha]

Hi Team,

Can you please share the update?

Thank you,

Chakritha.

[Dhruv_S]

Hi @Chakritha 

We have created a ticket (INC# 2032211) on your behalf for replicating the issue and collecting and the logs/configuration.

You will receive further updates on the ticket. Appreciate your patience and co-operation.

Regards,

Dhruv Sharma