Manager Campaign not triggering for accounts with account name other than username

[Isha]

Hi,

We have created a manager's campaign but there are users having more than one AD account. For eg: username-xyz, AD Account1-xyz1(account name for user's 1st AD account), AD Account2- xyz2(account name for user's 2nd AD account)

After triggering manager campaign xyz1 and xyz2 are not coming inside campaign

The requirement is to get all account of the user in the campaign.

[NM]

Hi @Isha are the accounts active?

[Isha]

yes, the accounts are active

[NM]

@Isha cab you share campaign configuration.

[rahul_p]

Hello @Isha ,

While launching the campaign, are you selecting all the necessary application/endpoint which you need to re-certify?

Regards,
Rahul
Please accept this as solution & give kudos if it resolves your issue.

[rushikeshvartak]

• Is it belongs to same application ?
• What all filters added on campaign ?

[Isha]

Please find campaign configuration below

[rushikeshvartak]

Please share advanced configuration query in text format