Saviynt Forums

Saviyntreh · ‎10/11/2024

Campaign email are delivered with HTML tags, how to resolve the issue.

Part of Delivered email:

Subject: Application Access Certification Reminder

<div>
<div>
<div>
<h4 style="text-align: center;"><span style="color: #ff6600;">THIS IS A REMINDER</span></h4>
</div>
</div>
<div>
<div>
<div>
<div>
<div style="text-align: center;"><span style="color: #ff6600;"><strong>The certification due date is 2024-10-23</strong></span></div>
</div>
<div> </div>
</div>
</div>
</div>
<div>
<div>
<div> </div>
<div>
<div>Hello Lynette,</div>
</div>
</div>
</div>
</div>
<div>
<p>You are receiving this as a <span style="color: #ff6600;">reminder</span> that an access certification needs to be completed. As the supervisor of staff, we're asking you to review and attest that the access they have is still a necessity for performing their job-related duties. This is important to St. Jude as unnecessary access can pose a major security risk as it can exploited as part of Ransomware attacks.</p>
</div>
<div>
<p><strong>“Employment Verification”</strong> is the first step where you are presented with your list of employees.</p>
</div>
<div>
<p>In the “ACTION” (far right) column select one of two possible options.</p>
</div>
<div>
<ul>
<li>“<strong>Works for Me</strong>” – I am responsible for this persons access</li>

Ankky · ‎10/11/2024

Have you checked Advanced HTML CSS in the template?

Saviyntreh · ‎10/11/2024

yes checked the advanced HTML, HTML radio button

NM · ‎10/11/2024

@Saviyntreh share ss of email template config.

rushikeshvartak · ‎10/11/2024

Recreate email template with below code

<!DOCTYPE html>
<html>
<head>
    <meta charset="UTF-8">
    <title>Application Access Certification Reminder</title>
</head>
<body>
    <div>
        <div>
            <h4 style="text-align: center;">
                <span style="color: #ff6600;">THIS IS A REMINDER</span>
            </h4>
        </div>
        <div style="text-align: center;">
            <span style="color: #ff6600;"><strong>The certification due date is 2024-10-23</strong></span>
        </div>
        <div>
            <p>Hello Lynette,</p>
            <p>You are receiving this as a <span style="color: #ff6600;">reminder</span> that an access certification needs to be completed. As the supervisor of staff, we're asking you to review and attest that the access they have is still a necessity for performing their job-related duties. This is important to St. Jude as unnecessary access can pose a major security risk as it can be exploited as part of Ransomware attacks.</p>
        </div>
        <div>
            <p><strong>“Employment Verification”</strong> is the first step where you are presented with your list of employees.</p>
        </div>
        <div>
            <p>In the “ACTION” (far right) column select one of two possible options:</p>
            <ul>
                <li><strong>“Works for Me”</strong> – I am responsible for this person's access</li>
            </ul>
        </div>
    </div>
</body>
</html>

Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

NM · ‎10/14/2024

@Saviyntreh tick content as html false and tick advance HTML checkbox

Prithviraj · ‎10/14/2024

Please try this option it works for us.

If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.