04-07-2022 01:20 PM - edited 04-15-2022 11:58 AM
As with many things in life, Communication is key. Effectively communicating your issue will increase the chance that it will get solved. Following these tips on posting will increase the chance that you will get the answer you are wanting sooner.
1. Make the subject title of your post descriptive
Most people don't read every post, they scan the subject titles to find posts that interest them. Clearly summarize the core of the problem or question. This also helps search engines to better index your post, increasing the chance your post can help others.
2. Include as much detail as possible
Try to anticipate everything a support agent would ask you. What product and version number are you using? Which component is your question about? If something isn't working as expected, what are the steps to reproduce the issue? What is the expected result? What is the actual result?
3. Include screenshots
As the saying goes, "A picture is worth a thousand words." Screenshots can be very helpful when trying to explain a question or problem. Be sure that your screenshots do not contain anything private or sensitive like names, email addresses, phone numbers, usernames, or passwords. Remember, anyone on the internet can see this image.
4. Proof-read your post and use a spell-checker
Clarity is important. Not everyone can read typos. If a reader can't clearly understand what you are trying to say, they are not going to reply. It is important that your post uses good grammar, punctuation, and is organized and thought-out succinctly.
5. Post in the correct board and use the correct Labels
Posting in the wrong forum will delay any response. You want the right eyes looking at your post as soon as possible. Using the correct Label can also help with this. Each post requires a Label. Labels are generally components from each product. People can even subscribe to Labels, to be notified whenever someone uses it. It's a great way to be kept informed about components you use a lot.