SMTP Best Practices

[saikanumuri]

Short Description

This document provides an overview of the best practices while configuring the SMTP to offer a seamless experience to the end users and avoid email failures.

Applicable version

5.5SP3.X & 2021 & Later

Detail best practice

1. Ensure the Rate limit is specified and set according to the Target SMTP server as sending too many emails too quickly can trigger spam filters and affect your deliverability
2. Ensure to set the Retry limit to an optimum value to resend the emails in case of connection failures.
3. As a security best practice, It is always recommended to enable SSL/TLS encryption for SMTP connections to ensure secure transmission of email data. This helps protect the confidentiality and integrity of the emails being sent.
4. Regularly monitor your SMTP server's logs and analyze email delivery metrics. This helps identify and address any issues promptly, such as bounced emails or blacklisting.

Reference documentation
https://docs.saviyntcloud.com/bundle/EIC-Admin-v23x/page/Content/Chapter06-EIC-Configurations/Config...

[Manu269]

We see various times that customer is using 0365 email server.

Now as a part of campaign we may encounter a situation that multiple emails would be triggered.

What is the recommendation provided by Saviynt for such cases?