To Trigger email notification when change in employee class of the user

[Aparna]

We have a request where when we receive a change in user status through the import we need to trigger and alert.

Say currently Employee class in L or P  and we receive the new EMp class as T then the user update rule action will notify an email , which is mapped to the user.

But we are sending the same on the user we dont see the user update rule being triggered for the change 

Rule query

(a.statuskey ='1' AND employeeclass='L or P') AND (##a.employeeclass isupdated## AND employeeclass='T')

[Saathvik]

@Aparna : Change the query as below and see if that works

a.employeeclass is updated AND a.statuskey =1 AND a.employeeclass =T

[rushikeshvartak]

(a.statuskey ='1' AND employeeclass='L or P') AND (##a.employeeclass isupdated## AND a.employeeclass='T')

Does L & P are different values ?

(a.statuskey ='1' AND (a.employeeclass='L' OR a.employeeclass='P' )) AND (##a.employeeclass isupdated## AND a.employeeclass='T')

[Aparna]

Hi @rushikeshvartak  ,

Yes L and P are different values , the above is not helping we still see the email not being trigerred.

[Saathvik]

@Aparna : Did you try the condition I shared? If still not working please share the email template as well

[rushikeshvartak]

Could you kindly provide a detailed snapshot of the information extracted from the logs, encompassing errors and other pertinent functionality details encountered during the execution of this process? Your assistance in furnishing this information would greatly aid in the analysis and resolution of any issues .

[Aparna]

Hi @Saathvik ,

Yes I tried that still failing attaching the email template for the same.

@rushikeshvartak No relevant logs showing for either the rule or the email on the user being updated.

Regards

Aparna 

[Admin: Attachment with sensitive information has been removed. Please mask any sensitive information before uploading in public forums]

[rushikeshvartak]

Please share logs masking sensitive information