Service Now calling Saviynt API Frequency

[mansoorahmed1]

Hi,

We are working on integrating Service Now with Saviynt. We are planning to use Service Now as the Request form where approval has to be  done in SNOW and push it to Saviynt. Everything is working as expected but we wanted to based on past implementation how frequent we can make service now call Saviynt API , any best practise to follow you highly recommend on this?

Regards,

Mansoor 

[saikanumuri]

Hi @mansoorahmed1 

Thanks for reaching out. The rate limit would be 5k requests/5 min from a single IP. Please refer to the Note in the below documentation
https://documenter.getpostman.com/view/20697337/2s8Z72WCSb

We are currently working on building the knowledge base article with the best practices for Implementing the ServiceNow App and it will be available shortly in the portal. While we're doing that, I'd be glad to help if you need any particular information

[mansoorahmed1]

@saikanumuri We are using SNOW as Request Form , so Request is getting raised and approval is done  in SNOW itself and provisioning is done in Saviynt. So we want to know all possible Error we may encounter while raising the request in SNOW using the Saviynt App so that we have something in place within Servie now to create corresponding Incidents tickets.

Regards,

Mansoor

[saikanumuri · Accepted solution]

Hi @mansoorahmed1 

The errors you may encounter depend on the configuration and design approach that was pursued. Not all customers may experience common issues other than the 401 Authorization issue.

Since communication with the SaviyntApp occurs through the Saviynt REST API, you can ensure that all API Permissions and Feature Access are correctly assigned to the Service Account SavRole. If you still encounter any issues, the error codes are standard, and you can troubleshoot them accordingly