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03/04/2024 08:22 AM
We are exploring using Queues as an entitlement in Salesforce connector. It appears that is not supported but we want to confirm no-one has been able to get it functioning.
03/05/2024 12:34 AM
Hello @aalvarez_mk,
Currently this is not supported, Please raise the enhancement in the idea portal.
Thanks.
03/05/2024 06:44 AM
Thanks for the reply. I have voted for the enhancement and as for working around the supported features, I was anticipating using a REST connector for the queue management.