Creating SNOW ticket for different application

[akhilvatsa]

Hello developers, 

We have an application 'App A' which is creating SNOW tickets, once the task is created. 

Now we have application roles tagged to App A, having entitlements from App A and App B. Our ticket creation has details on Role: Entitlement details of App A. Is it possible to get the details of task created for App B entitlements to be provisioned on the same SNOW ticket?

In our current design, we have set the SNOW connection for App A, and a different connection for App B, as the task for App B will be automatically provisioned on target, but along with the provisioning we want to record the Role:Entitlements on SNOW ticket. 

Do let us know if this use case is possible.

Thanks,

Akhil Vatsa  

[Manu269]

@akhilvatsa any specific reason that you have separate connection for 2 different ss?

[akhilvatsa]

Yes, the Role has entitlements from both App A and App B. Ideally, we have to provision the App B entitlement to the user account, App A entitlement is used for some manual input by the app team, hence the SNOW tickets. 

[rushikeshvartak]

Does requestid is same for all apps.

try below variable 

${allEntitlementsValues}

[akhilvatsa]

Yes, we are using ${allEntitlementsValues}  and it lists all entitlements of App A. I think it is not possible to fetch data for App B in the ticket, appreciate your help  

[Manu269]

@akhilvatsa as per my understanding this wont print both the entitlements as part of SNOW ticket.