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04/17/2024 10:41 AM
Hey folks,
for one of our REST based application, we get getting this error "Username is not associated with AccountName" message in tasks and all the tasks are getting discontinued,
This was working fine before in v5.5, we had an upgrade to 24.1 recently,
Any idea what could be wrong with this?
Thanks
04/17/2024 05:32 PM
04/17/2024 09:38 PM
It is not orphan, create account it’s working fine and it creates the account for the user but when adding the access the tasks are getting discontinued,
application is entitlements only so only add access task is created
04/17/2024 10:09 PM
How task is generated via rule/request?
04/17/2024 10:46 PM - edited 04/17/2024 10:47 PM
new account tasks are through ars requests
04/17/2024 11:08 PM
Hi @n1khil, worth checking if there is an account with same name in inactive state.
04/18/2024 01:43 AM
Nope, it’s happening for all new accounts
04/18/2024 07:27 PM
Need logs when you ran job
04/18/2024 10:22 PM
Looks like the issue was with security system being entitlements only, once I removed that option it started working as expected.
04/19/2024 11:45 AM
if you are REST Connetor then don't use entOnly