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Service Account campaign moves directly to the completed state and has no certifications

SymptomsOn launching an SA campaign, it immediately moves to the completed state and there are no certifications within the campaignDiagnosisThe reason we don't have any certifications is because there are no certifiers.A certifier for a service acco...

Base accounts not included in the Campaign

SymptomsWe had a campaign with multiple applications configured. Base accounts were showing up for other applications, but we were not seeing base accounts for one particular endpoint in the campaign.DiagnosisThere is a config at the endpoint level w...

Campaign Stuck in Launching State

SymptomsCampaign not moving from Launching state to Preview / In progress state.DiagnosisThis issue can happen when there are multiple campaigns in progress or the campaign has large data for review.SolutionUpdate the ES timeout configuration to mini...

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