We are delighted to share our new EIC Delivery Methodology for efficiently managing Saviynt Implementations and delivering quick time to value. CLICK HERE.
No ratings
vaibhav_nagre
Saviynt Employee
Saviynt Employee

Symptoms

When reviewing the request history we can only ever view one request before receiving an invalid token error and clicking other requests loads the initial one we selected. 
 
This makes getting request ids, viewing old requests, and investigations difficult as we need to refresh and re filter each time, we need to view an old request.

Diagnosis

We don't get any error in the logs. 

Solution

We need to use the "Back" button on the request detail page to go back to the request history page.
If we use the back button from the browser, it will display the 'Invalid Token' error message when we reopen the request.
 
Comments
rushikeshvartak
All-Star
All-Star

This is user training information. does saviynt also going to add this user friendly on web page? Is this added as enhancement? @vaibhav_nagre 

vaibhav_nagre
Saviynt Employee
Saviynt Employee

@rushikeshvartak This issue is not seen in the later versions (v2021 onwards). But I do see a Jira created with the Engineering team to fix this issue in version 5.5.SP.3.

Jira for reference: RQ-10440

Version history
Last update:
‎01/09/2023 12:17 PM
Updated by:
Contributors