Symptoms
REST Connector is unable to Activate Inactive accounts post sp3.9. Instead, it creates additional entry of Active Account and creates current Inactive account additional entry as Suspended from Import Service on the import date. Thereby causing duplicates in the system.
Diagnosis
REST Connector is unable to Activate Inactive accounts post sp3.9. Instead, it creates additional entry of Active Account and creates current Inactive account additional entry as Suspended from Import Service on the import date. Thereby causing duplicates in the system.
Solution
Add 'includeExistingInActiveAccounts' under 'AccountEntitlementmapping' json right outside accountParams Loop and use the value as True.
Example below, highlighted in Bold.
{
"accountParams": {
"connection": "userAuth",
"processingType": "SequentialAndIterative",
"statusAndThresholdConfig": {
"accountThresholdValue": 100000,
"inactivateAccountsNotInFile": false,
"accountsNotInImportAction": "Suspend"
},
"includeExistingInActiveAccounts": true,
"call": {
