Announcing the SAVIYNT KNOWLEDGE EXCHANGE unifying the Saviynt forums, documentation, training, and more in a single search tool across platforms. Click HERE to read the Announcement.
No ratings
SB
Saviynt Employee
Saviynt Employee

Symptoms

REST Connector is unable to Activate Inactive accounts post sp3.9. Instead, it creates additional entry of Active Account and creates current Inactive account additional entry as Suspended from Import Service on the import date. Thereby causing duplicates in the system.

Diagnosis

REST Connector is unable to Activate Inactive accounts post sp3.9. Instead, it creates additional entry of Active Account and creates current Inactive account additional entry as Suspended from Import Service on the import date. Thereby causing duplicates in the system.

Solution

Add 'includeExistingInActiveAccounts' under 'AccountEntitlementmapping' json right outside accountParams Loop and use the value as True.

Example below, highlighted in Bold.

{

  "accountParams": {

    "connection": "userAuth",

    "processingType": "SequentialAndIterative",

    "statusAndThresholdConfig": {

      "accountThresholdValue": 100000,

      "inactivateAccountsNotInFile": false,

      "accountsNotInImportAction": "Suspend"

    },

    "includeExistingInActiveAccounts": true,

    "call": {

Version history
Last update:
‎01/08/2023 12:42 PM
Updated by:
Saviynt Employee
Contributors