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prasannta
Saviynt Employee
Saviynt Employee

Symptoms

Campaign not moving from Launching state to Preview / In progress state.

Diagnosis

This issue can happen when there are multiple campaigns in progress or the campaign has large data for review.

Solution

Update the ES timeout configuration to minimum value of 300,000. If the value is already set as 300,000 then the value can be increased in increments of 300,000 to max value of 2400,000.

To update the settings go to  Admin -> Global Configuration -> Search for 'Time out'. Please update all 3 timeout configurations shown below:

 

prasannta_0-1673284428893.png

 

 

Comments
AshishDas
Regular Contributor II
Regular Contributor II

Can you provide a query which we can run under extension queries to change the launching state of the campaign to discontinued?

prasannta
Saviynt Employee
Saviynt Employee

@AshishDas - We do not recommend updating the status of the campaign. If the campaign is stuck then please increase the timeout value and the system should process the campaign. You can check the logs to see if you are still seeing any timeout errors to further increase the timeout config.

AshishDas
Regular Contributor II
Regular Contributor II

Hi,

The campaign has been in launching state since a month now and it is affecting other resources too

Anurag
Regular Contributor
Regular Contributor

@prasannta, The timeout values are set to max Limit as shown below, but still the campaigns are in launching state from 2 days. 

Anurag_0-1692944601525.png

 

prasannta
Saviynt Employee
Saviynt Employee

Hi @Anurag 

Are you seeing any errors in log? Can you try creating a new campaign with smaller subset of data? Is this issue happening for a specific type of campaign?

Please provide more details to further investigate.

Thanks

Version history
Last update:
‎07/30/2023 09:04 PM
Updated by:
Contributors