Createticket json:


{
  "call": [
    {
      "name": "call1",
      "connection": "ServiceNow",
      "url": "https://XXXXXXXX.service-now.com/api/now/table/sc_request",
      "httpMethod": "POST",
      "httpParams": "{\"opened_by\":\"${requestor}\",\"requested_for\":\"${user.username}\",\"assignment_group\":\"Application Support\",\"short_description\":\"This request has been created from Saviynt Security Manager  IAM system\",\"RequestID\":\"${if(task.requestKey!=null){task.requestKey?.processinstanceid?.substring(task.requestKey?.processinstanceid?.indexOf('.') + 1, task.requestKey?.processinstanceid?.length())}else if(task.requestKey==null){task.id}}\",\"description\":\"${if(task.tasktype==1 || task.tasktype==3){'Complete this request to create account for ' +user.firstname+' ' +user.lastname +' in ' +task.endpoint?.displayName +' application along with access '+allEntitlementsValues}else if(task.tasktype==2 && (allEntitlementsValues==null || allEntitlementsValues.isEmpty() || allEntitlementsValues=='')){'Complete this request to remove account for ' +user.firstname+' ' +user.lastname +' in ' +task.endpoint?.displayName +' application as all accesses removed'}else if(task.tasktype==2 && task.source=='REQUEST'){'Complete this request to remove access for ' +user.firstname+' ' +user.lastname +' in ' +task.endpoint?.displayName +' application with access '+allEntitlementsValues}else if (task.source=='CERTIFICATION' && task.tasktype==2){'This request is to remove access as part User Manager Certification for ' +user.firstname+' ' +user.lastname +' in ' +task.endpoint?.displayName +' application with access '+allEntitlementsValues}else {'Complete this request to remove account for ' +user.firstname+' ' +user.lastname +' in ' +task.endpoint?.displayName +' application along with access '+allEntitlementsValues}}\",\"application\":\"${task.endpoint?.displayName}\"}",
"httpHeaders": {
        "Authorization": "${access_token}"
      },
"httpContentType": "application/json",
      "ticketidPath": "result.number",
      "successResponses": {
        "statusCode": [
          200,
          201
        ]
      }
    }
  ]
}


___________________________
TicketStatusJSON
-------------------------------



{
"call": [
{
"name": "call1",
"connection": "ServiceNow",
"url": "https://XXXXXX.service-now.com/api/now/table/sc_request?sysparm_query=number=${ticketID}&sysparm_limit=1&sysparm_display_value=true",
"httpMethod": "GET",
"httpHeaders": {
"Authorization": "${access_token}" },
"httpContentType": "application/json",
"ticketStatusPath": "result[0].state",
"ticketStatusValue":[
"Closed Complete",
"closed",
"CLOSED",
"Closed"
],
"disContinueStatusValue":[
"Closed Incomplete",
"closed incomplete",
"CLOSED INCOMPLETE"
],
"successResponses": {"statusCode":[200,201]}
}
]
}