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Hi Team,We have a requirement related to the workflow for access and account requests, as detailed below:Requirement: When a user requests an account or access, the request should first go to the user's manager for approval. After the manager's appro...
Hi Team,One use case is there. I am explaining the scenario below.For Example:-User: EndUserUser's Manager: EndUserManagerApplication Name: ABC applicationResource Owner of ABC Application: ABC_USER_GROUPusers belongs to ABC_USER_GROUP: EndUserManage...
Hi Team,
We have created a workflow where requests initially go to the primary manager. If the primary manager does not respond within 30 minutes, and if the primary manager is on leave, the request escalates to the manager's manager. However, the ma...
Hi Team,We are using a workflow where a user's request goes to their manager for first approval. If the manager does not respond within 30 minutes, the request escalates to the manager's manager. However, if the manager's manager is unavailable and h...
Hi team, I require your attention.Requirement: We have an application that allows both users and their managers to request a new account and entitlements. However, if the user's customproperty15 is null, neither the user nor their manager can raise a...
Hi @rushikeshvartak , Here we want to find the delegate user of the manager's manager. From your query, we can find the delegate user of the manager. Finding delegate user for the manager's manager could be very helpful if it's possible. Here we dont...
@rushikeshvartak , Yes, but I've noticed some issues with the current process. When an actionable email is sent to the "DONOTDISTURBDELEGATE" user and they approve the request via email, it should not proceed to the Resource Owner for further approva...
Hi @rushikeshvartak , The request is not assigned to the delegate user but he can act on that request. but Can we use the custom assignment in the workflow to assign the request to the delegate user of that manager's manager? If possible please let m...
