How to troubleshoot Null pointer exception while Role update

[Darshanjain]

Use Case

When ever user tries to update role , there is a error thrown in the logs as Null pointer exception for input string ''

This error may come for the following scenarios when you update role

1. Modifying attributes like custom property in Role

2. Updating Role owners

3. Add users from UI/Api

4. Update Role from Api.

From Api the error will be internal server error as 500.

Pre-requisites

Saviynt UI Access

Applicable Version(s)

All

Solution

Go to Global config and check the Workflow present for role modification workflow.

if its set there may be issue in updating that config correctly in DB, so just try updating it to auto or change the workflow and keep it back , so that config gets stored properly and now the role update or request should go through.

[Manu269]

@Darshanjain  when you say issue in updating the DB is there any particular reason?

[Darshanjain]

Hi @Manu269 

This is one of the rare case we saw, so there isn't any particular reason for this.

Thanks

Darshan