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davindersingh
Saviynt Employee
Saviynt Employee

Symptoms

We are setting accounts to "Manually Suspended" in Saviynt. The status change is working as expected but the account name is also getting changed after the Disable account task has been completed.

Logs will show 2022-12-22 10:07:23,689 [quartzScheduler_Worker-9] DEBUG services.ArsTaskService  - Updating the Name to <accountname>-ManuallyDeleted on-<Date>

Diagnosis

The changing of the account name will cause a creation of new/duplicate account in cases if user is rehired. We don't want to create new account. We are changing the account status just to reflect the status on Exchange server. We are using dummy Json in the disable so it is not doing any changes on the server side.

 

This renaming does not seem to happen on all endpoints but on some.

 

The “ManuallyDeleted” appended to the account name occurs when the Recon Application setting in the Security System is set to No.

 

Solution

Set the Recon Application setting to Yes in the Security System to prevent “ManuallyDeleted” being appended to the account name when disabling an account.

davindersingh_0-1673647971992.png

 

Comments
adriencosson
Regular Contributor III
Regular Contributor III

Hi @davindersingh,

On the other side, let's say thay I want the accounts to be marked as "Manually Deleted" when the account is Deleted (using Delete Account from Analytics) or through reconciliation, but I dont want to rename it during the rest of the lifecycle, how can we achieve this for connected applications ?

Version history
Last update:
‎01/13/2023 02:14 PM
Updated by:
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