Hello,

We are trying to import groups and primary group information from Active Directory.

We had already previously imported the entitlements only for the memberOf type and those entitlements where correctly imported and mapped with the existing accounts.

We then followed the documentation (Active Directory (AD) Connector Guide : Customer Portal (freshdesk.com)) and changed the ENTITLEMENT_ATTRIBUTE to "memberOf, primaryGroupID". However, when we changed the ENTITLEMENT_ATTRIBUTE, a primaryGroupID entitlement type was created and the correct entitlements were imported but no mapping occurs.

Is there any other attribute that should be changed so that we can map the AD accounts with both entitlement types?

Thank you!