Workflow Error

[Priya]

Hi Team,

Workflow for Level 1 Manager Approval looks good, however, we are still getting error and the task is going into pending state.

2023-11-23T17:06:18+08:00-ecm-log.LogUserLoginsService-http-nio-8080-exec-48-DEBUG-UserLogins login for loginkey=6251591 userid=4514comment=token
2023-11-23T17:06:18+08:00-ecm-ws.JbpmapiController-http-nio-8080-exec-48-DEBUG-Enter dosignoff
2023-11-23T17:06:18+08:00-ecm-services.WorkflowService-http-nio-8080-exec-48-ERROR-Inside the getXtaskId for jbpmexecutionid CPAM_WINDOWS_WORKFLOW1.1543906
2023-11-23T17:06:18+08:00-ecm-services.WorkflowService-http-nio-8080-exec-48-ERROR-singletaskstoPerform size ::: 1
2023-11-23T17:06:18+08:00-ecm-services.WorkflowService-http-nio-8080-exec-48-ERROR-returnString 1543962___9d6e1472-f69d-4d75-8c4a-5e0c4b042aab
2023-11-23T17:06:18+08:00-ecm-ws.JbpmapiService-http-nio-8080-exec-48-ERROR-dosignoff input params :::: [xtaskid:1543962___9d6e1472-f69d-4d75-8c4a-5e0c4b042aab, xAccessApproverKey:15778, xstatus:2, xcomments:approved, approvedByUser:4514]
2023-11-23T17:06:18+08:00-ecm-services.WorkflowService-http-nio-8080-exec-48-DEBUG-roletype: null
2023-11-23T17:06:18+08:00-ecm-services.WorkflowService-http-nio-8080-exec-48-DEBUG-access_approvers status: 1
2023-11-23T17:06:18+08:00-ecm-services.WorkflowService-http-nio-8080-exec-48-DEBUG-In access approver status new..

Thanks in advance.

Regards,

Priya Khandelwal

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[Manu269]

If i am not mistaken the issue is not for workflow its with the task?

Can you check the provisioning comments for error task

[Priya]

Apologies for the delay.

You are right, issue is with the task.

When we are trying to launch a session, the task is getting stuck in pending list and we are not able to launch the session even after it is approved.  Also, there are no provision comments for the task. the task creation date and task update date is same.

When we collected the logs, the first error we found was related to workflow, the one that I have shared.

Please let me know if anymore information is required in order to resolve this.

Thanks & Regards,

Priya Khandelwal

[Saathvik]

@Priya : Can you provide more details about your use case. What exactly you are trying and what is failing?

[Priya]

Apologies for the delay.

When we are trying to launch a PAM JIT session, the task is getting stuck in pending list after approval and we are not able to launch the session. Also, there are no provisioning comments for the pending task. The task creation date and task update date is same.

When we collected the logs, the first error we found was related to workflow, the one that I have shared. We have cross checked that the workflow is fine and that's not the issue here. However, we are still not able to understand why it is reflecting error with workflow, as mentioned in the initial query.

Please let me know if anymore information is required in order to resolve this.

Thanks & Regards,

Priya Khandelwal

[Saathvik]

@Priya : Based on issue description doesn't looks like issue is with Workflow as task is already created. 

Few things to check

• Are you using quick launch option to launch the session?
• Do you see task got picked up?(Check if there are any provisioning retries in task)
• Respective security system have instant provisioning enabled? If so do you have any filters applied in global configurations -> tasks -> Instant Provisioning Tasks?
• If instant provisioning is not enabled do you have WS Retry Job type scheduled?
• Do you have all required PAM configurations like password policy with regex, PAM configuration on endpoint etc
• What is the error you see on UI when you launch the session?
• If possible share the screenshot of task details and error screenshots along with respective logs

[Priya]

Hello,

-We are not using Quick launch option

-We have checked that Provisioning job is not working. It's not picking up the task.

-Yes, all the requirements are met: password policy, Pam config

-There is no error on the UI, just task going in pending state after approval

It's happening with 2 endpoints

Regards,

Priya