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Task not created for emergency Role request

randhir_kumar
New Contributor III
New Contributor III

Hi Team,

I have raised request for Emergency Role but after approving from pending request, it is showing as completed but task is not getting created for that request.

Kindly let us know if any config changes need to be done.

 

Thanks.

Randhir Kumar.

5 REPLIES 5

adarshk
Saviynt Employee
Saviynt Employee

Please check:


1. If the Emergency Role has active entitlements associated.
2. Test by adding the user to role from Roles page
3. Search for the tasks under completed tasks and also see if any tasks are seen under request-> tasks tab

randhir_kumar
New Contributor III
New Contributor III

Hi Adarshk,

I tried the same but still task is not getting created.

Thanks,

Randhir Kumar.

randhir_kumar
New Contributor III
New Contributor III

Hi Team,

Any update on this?

adarshk
Saviynt Employee
Saviynt Employee

Have you validated the entitlements of the role? and added role to the user through Admin tab?

What are you seeing in logs once the request is approved? 

Hi Adarsh,

Did same but not worked.

After changing entitlementType request-option  value it got fixed.

Thanks.