FIRE fighter

[layeeq1]

Pending tasks for emergency role access are not being generated after the requests are approved.

Tried running the enterprise job, but it's not executing.

[Dhruv_S]

Hi @layeeq1 

Could you please share more information about the issue. 

1. Is it a new implementation ? Was it working earlier ?

2.  Which job you are running ? Is the job successfully completed?

3. Does the Role have active entitlements?

4. Did you observe any error in the logs?

5. Check if the tasks exist in the completed tasks list?

If you have opened any ticket for this issue- please share the ticket number.

Regards,

Dhruv Sharma

[layeeq]

1. Is it a new implementation ? Was it working earlier -Yes , it a new business requirement and was not tested earlier.

2.  Which job you are running ? Is the job successfully completed? Enterprise role management Job was tried to be executed but it cannot be executed or completed.

3. Does the Role have active entitlements- Yes one entitlement was assigned to the role.

4. Did you observe any error in the logs- No

5. Check if the tasks exist in the completed tasks list- No its doesn't exists in Pending or completed task queue.

The requirement is to assign elevated privileges as emergency access for couple of days, we have also checked emergency Access Id under ARS but it was not allowing to request access for any application, as three dots were not appearing. 

[Dhruv_S]

Hi @layeeq 

Thanks for the above information. Could you please provide more details about the below statement. 

Enterprise role management Job was tried to be executed but it cannot be executed or completed.

Is the job failing? Any error in the job?

Is the role requested with future date? Enterprise Role Management Job would assign (or revoke) the role from the user only if it runs after the start date (or end date) of the role assignment. 

Could you please test with a normal enterprise role rather than FireFighter and see if the tasks are getting created.

Regards,

Dhruv Sharma