error while retrieving an credential for domain account - Credentialbased access method

[Nishanth]

Getting an error while trying to access the domain account for credentials 

error: credential.checkout.failed

Any one know how to fix this issue?, error screenshot attached

[This post has been edited by a Moderator to add the screenshots.]

[arpit_b]

Hi @Nishanth ,

If you could help with few questions to understand where the problem lies :

1. Was this working earlier ?

2. Does your account config (can be found in the account properties) set as Credential "ON" ?

3. When you access the page what logs are shown in (Admin -> Admin Functions -> Log Viewer)

Thanks

[gazanjum]

Hey @arpit_b , I am also facing the same error, version 23.2, this was working fine in our previous connection and suddenly stopped when we onboarded the accounts via a new connection.

There are no error logs as such.

Hey @Nishanth  Were you'll able to identify the issue?

Regards

Gazala

[Nishanth]

Still, not able to identify the issue, as there is no error log - raised the support ticket and waiting for the response..

[Nishanth]

Hi Arpit,

1. Was this working earlier ?  -  NA, its new implementation 

2. Does your account config (can be found in the account properties) set as Credential "ON" ?    YES

3. When you access the page what logs are shown in (Admin -> Admin Functions -> Log Viewer)  NO LOGS

[NageshK · Accepted solution]

@Nishanth @gazanjum One of the reasons for this is if your Active Directory containing the domain accounts is not bootstrapped and only your windows endpoint is bootstrapped. Credential checkout functionality is dependent on some properties that are populated when the AD Endpoint is bootstrapped. Please bootstrap your AD endpoint and then retry the domain account credential checkout

Thanks,

Nagesh K 

[gazanjum]

Hey Nagesh,

Thank you for the suggestion, however I have tried to work on this yesterday and the issue was resolved.

@Nishanth You can follow Nagesh's suggestion and also make sure to update the platform_type.

Regards

Gazala