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Bootstrapping of multiple shared accounts from Oracle EBS is not working from Saviynt CPAM

kumar99
New Contributor II
New Contributor II

We are getting below exception when we try to bootstrap the multiple shared accounts for CPAM EBS1
Exception - callPamImportAccounts ECM API Response
We are not facing any issue if we bootstrap one account at a time.

Could you please why we are facing this issue when when we bootstrap the multiple accounts.
Please find below import Json for your reference.
<dataMapping>
   <count-query description="This is the Source Endpoint DB Count Query"><![CDATA[select count(*) as count, user_name as USERNAME, DESCRIPTION, 'EBS1' as endpoint, 'ON-PREMISE-DB-11111' as securitysystem, '1' as status from fnd_user where user_name in ('SUPPLY_CHAIN_CONFIGURATION_SUPPORT_1','SUPPLY_CHAIN_CONFIGURATION_SUPPORT_2','SUPPLY_CHAIN_CONFIGURATION_SUPPORT_3');]]></count-query>
   <sql-query description="This is the Source DB Query" uniquecolumnsascommaseparated="name"><![CDATA[select user_name as USERNAME, DESCRIPTION, 'EBSTest1' as endpoint, 'ON-PREMISE-DB-1111' as securitysystem, '1' as status from fnd_user where user_name in ('SUPPLY_CHAIN_CONFIGURATION_SUPPORT_1','SUPPLY_CHAIN_CONFIGURATION_SUPPORT_2','SUPPLY_CHAIN_CONFIGURATION_SUPPORT_3');]]></sql-query>
   <mapper description="This is the mapping field for Db Import" ifusernotexists="noaction">
      <mapfield saviyntproperty="accounts.name" sourceproperty="USERNAME" type="character" ></mapfield>
  <mapfield saviyntproperty="accounts.description" sourceproperty="DESCRIPTION" type="character" ></mapfield>
      <mapfield saviyntproperty="accounts.status" sourceproperty="status" type="character" ></mapfield>
      <mapfield saviyntproperty="securitysystems.systemname" sourceproperty="securitysystem" type="character" ></mapfield>
      <mapfield saviyntproperty="endpoints.endpointname" sourceproperty="endpoint" type="character" ></mapfield>
   </mapper>
</dataMapping>
1 REPLY 1

Dhruv_Sharma
Saviynt Employee
Saviynt Employee

Hi @kumar99 

From the logs, we can see there are connection reset errors. This seems to be a known issue related to cloudflare. Please raise a support ticket with Saviynt to check and disable the cloudflare.

Regards,

Dhruv Sharma