Workflow-two level including manager and entitlement owner

[Soumyaprateek]

Hi,

We have a requirement to design a two level work flow, once user requests for account and entitlement access to an application both the request (account and entitlement) should go to manager and once approved only the entitlement (access) request should go to the entitlement owner. 

I created a serial workflow but facing issue with entitlement owner part. both the requests are going for it. 

Appreciate any suggestion in this regard.

Regards,

Soumya

[sk · Accepted solution]

Use this condition to differentiate if request is for account or entitlement based on that you differentiate the approval

ars_requests.requesttype == 3 and entitlement.entitlement_value == null

If above condition is true that mean request is for account in that case route the approval to only manager after that grant/reject it. If false then route the approval to manager after that route it to owner and then grant/reject

[Soumyaprateek]

Hi,

This works to differentiate the requests. 

But we implemented it with a serial workflow. 

Regards,

Soumya