Workflow to send email to mailbox once account approved

[do12]

Hi

We have a use case where once a request is approved for a specific application we need some external action to be done in AAD by staff. My idea is to add a step in the workflow and use a new email template with instructions to be delivered to a team mailbox.  The problem is this email isn't being sent and I'm not getting any errors and I can't find any details in the logs.  Can you confirm if this workflow should work, I've used Activity: Grant Access box as it looked like it might be correct.  And can you glance over the email template to check it doesn't contain anything that would prevent it being sent. Other emails for approvals in this workflow are being delivered.

[indra_hema_95]

Hi @do12 can you share the workflow and email template details? Have you checked the logs?

Regards,

Indra

[do12]

Attached, I'm still searching logs for relevant information but nothing yet.

[indra_hema_95]

@do12 can you try an email template with just having plain text in it to just test if it is triggering at all? Because I think in the workflow once you use grant access box it will not go to the next one.

Regards,

Indra

[do12]

Hi

I've tried that just now and it didn't trigger. I can see in the logs only the entitlement_owner email template and Request_Approved templates from earlier in the workflow were triggered.  Does this mean I can't do this action in this workflow?  Are there any other triggers or notifications in Saviynt I can use to achieve this requirement?

[indra_hema_95 · Accepted solution]

Hi @do12 Yes, you can't do that action in the workflow. However at the endpoint level once account is created you can generate email from endpoint level email.

Regards,

Indra

[do12]

Thank you that has got the result I required.