Workflow not working and can't accept approvals

[Chiya]

Hi, 

I have currently a problem with workflow and how it is assigning acceptance approval process, at the moment it is producing result like this 

It is always showing request id as 0 and when you go into view panel it shows 

Is there any fix for this? Asked many for their opinion about workflow and it should be working normally.

[rushikeshvartak]

What is source of request creation? Via api / saviynt? 

Does proper workflow attached for add & remove access? 

Please share workflow. Although workflow issue is not there

[Chiya]

Source of request is via saviynt, going and login over the user that is requesting access and afterwards it produces requestid=0.

Workflow is properly attached to add and remove access. 

Here is the workflow we are using for this. 

[rushikeshvartak]

 Remove special characters from if else block name

[Chiya]

Did that still produces same problem 

I tested this same exact workflow on a different instance from one currently using and it worked on that instance correctly.

[rushikeshvartak]

Please share logs

[angela]

Is your workflow type parallel or serial? Recently I had a similar issue with the variables when the workflow was set to serial. Marking the workflow as parallel resolved the issue I was facing.

[rushikeshvartak]

It might break because of wrong condition in if else block . use ge / le instead of < >