Workday - UPDATE_USER_PAYLOAD - Username writeback

[ag420]

Hello Experts

I am trying to update username from Saviynt to Workday using the SOAP connector.

The API is working but is apparently giving me error in Saviynt- Validation error occurred. Element not found=Envelope-http://schemas.xmlsoap.org/soap/envelope/

I have tried several variations, but nothing seems to be working-

        <wd:Workday_Account_for_Worker_Update xmlns:wd="urn:com.workday/bsvc" wd:version="${API_VERSION}">

            <bsvc:Worker_Reference>

                <bsvc:Employee_Reference>

                    <bsvc:Integration_ID_Reference>

                        <bsvc:ID bsvc:System_ID="WD-EMPLID">${user.employeeid}</bsvc:ID>

                    </bsvc:Integration_ID_Reference>

                </bsvc:Employee_Reference>

            </bsvc:Worker_Reference>

            <wd:Workday_Account_for_Worker_Data>

                <wd:User_Name>${user.systemusername}</wd:User_Name>

                <wd:Exempt_from_Delegated_Authentication>true</wd:Exempt_from_Delegated_Authentication>

            </wd:Workday_Account_for_Worker_Data>

        </wd:Workday_Account_for_Worker_Update>

Postman - 

I have also tried - <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:bsvc="urn:com.workday/bsvc">
<soapenv:Body>
<bsvc:Workday_Account_for_Worker_Update bsvc:version="v42.1">
<bsvc:Worker_Reference>
<bsvc:Employee_Reference>
<bsvc:Integration_ID_Reference>
<bsvc:ID bsvc:System_ID="WD-EMPLID">S207668</bsvc:ID>
</bsvc:Integration_ID_Reference>
</bsvc:Employee_Reference>
</bsvc:Worker_Reference>
<bsvc:Workday_Account_for_Worker_Data>
<bsvc:User_Name>sav.tester34</bsvc:User_Name>
<bsvc:Exempt_from_Delegated_Authentication>true</bsvc:Exempt_from_Delegated_Authentication>
</bsvc:Workday_Account_for_Worker_Data>
</bsvc:Workday_Account_for_Worker_Update>
</soapenv:Body>
</soapenv:Envelope>

Can anybody please guide me as to what i am missing. I am creating user update tasks for this as i have used above payloads in UPDATE_USER_PAYLOAD

Thanks in advanced

[rushikeshvartak]

• can you share logs in text file ?
• Did you tried with hardcoded value?

[ag420]

Hey @rushikeshvartak 

Yes.

Payload used - 

<soapenv:Body><bsvc:Workday_Account_for_Worker_Update xmlns:bsvc="urn:com.workday/bsvc" bsvc:version="v42.1"><bsvc:Worker_Reference><bsvc:Employee_Reference><bsvc:Integration_ID_Reference><bsvc:ID bsvc:System_ID="WD-EMPLID">S207668</bsvc:ID></bsvc:Integration_ID_Reference></bsvc:Employee_Reference></bsvc:Worker_Reference><bsvc:Workday_Account_for_Worker_Data><bsvc:User_Name>sav.tester34</bsvc:User_Name><bsvc:Exempt_from_Delegated_Authentication>true</bsvc:Exempt_from_Delegated_Authentication></bsvc:Workday_Account_for_Worker_Data></bsvc:Workday_Account_for_Worker_Update></soapenv:Body>

Logs attached - 

[stalluri]

@ag420 

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:bsvc="urn:com.workday/bsvc">
   <soapenv:Header/>
   <soapenv:Body>
      <bsvc:Workday_Account_for_Worker_Update bsvc:version="v42.1">
         <bsvc:Worker_Reference>
            <bsvc:Employee_Reference>
               <bsvc:Integration_ID_Reference>
                  <bsvc:ID bsvc:System_ID="WD-EMPLID">S207668</bsvc:ID>
               </bsvc:Integration_ID_Reference>
            </bsvc:Employee_Reference>
         </bsvc:Worker_Reference>
         <bsvc:Workday_Account_for_Worker_Data>
            <bsvc:User_Name>sav.tester34</bsvc:User_Name>
            <bsvc:Exempt_from_Delegated_Authentication>true</bsvc:Exempt_from_Delegated_Authentication>
         </bsvc:Workday_Account_for_Worker_Data>
      </bsvc:Workday_Account_for_Worker_Update>
   </soapenv:Body>
</soapenv:Envelope>

[ag420]

i tried this again - 

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:bsvc="urn:com.workday/bsvc"><soapenv:Header/><soapenv:Body><bsvc:Workday_Account_for_Worker_Update bsvc:version="v42.1"><bsvc:Worker_Reference><bsvc:Employee_Reference><bsvc:Integration_ID_Reference><bsvc:ID bsvc:System_ID="WD-EMPLID">S207668</bsvc:ID></bsvc:Integration_ID_Reference></bsvc:Employee_Reference></bsvc:Worker_Reference><bsvc:Workday_Account_for_Worker_Data><bsvc:User_Name>sav.tester34</bsvc:User_Name><bsvc:Exempt_from_Delegated_Authentication>true</bsvc:Exempt_from_Delegated_Authentication></bsvc:Workday_Account_for_Worker_Data></bsvc:Workday_Account_for_Worker_Update></soapenv:Body></soapenv:Envelope> 

Getting same error - 2024-09-15T15:08:42+05:30-ecm-worker-workday.WorkdayProvisioningService-quartzScheduler_Worker-3-2pr29-DEBUG-Entered WorkdayProvisioningService : updateUserDetails
2024-09-15T15:08:42+05:30-ecm-worker-workday.WorkdayProvisioningService-quartzScheduler_Worker-3-2pr29-DEBUG-Binding Soap body
2024-09-15T15:08:42+05:30-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-3-2pr29-DEBUG-calling executeRequestWithTimeoutConfig for api...
2024-09-15T15:08:42+05:30-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-3-2pr29-DEBUG-calling api...
2024-09-15T15:08:42+05:30-ecm-worker-rest.RestUtilService-quartzScheduler_Worker-3-2pr29-DEBUG-Got showLogs = true
2024-09-15T15:08:42+05:30-ecm-worker-provisoning.SoapProvisioningService-quartzScheduler_Worker-3-2pr29-DEBUG-Calling SOAP Webservice:: https://wd3-impl-services1.workday<REMOVED>
2024-09-15T15:08:42+05:30-ecm-worker-provisoning.SoapProvisioningService-quartzScheduler_Worker-3-2pr29-DEBUG-SOAPACTION
2024-09-15T15:08:42+05:30-ecm-worker-provisoning.SoapProvisioningService-quartzScheduler_Worker-3-2pr29-DEBUG-SOAP Envelope Request:
2024-09-15T15:08:42+05:30-ecm-worker-provisoning.SoapProvisioningService-quartzScheduler_Worker-3-2pr29-DEBUG-setting timeout to 300 seconds
2024-09-15T15:08:42+05:30-ecm-worker-provisoning.SoapProvisioningService-quartzScheduler_Worker-3-2pr29-ERROR-Error while calling webservice https://wd3-impl-services1.workday<REMOVED>:
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--AxisFault
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Client.validationError
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--faultSubcode:
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--faultString: Validation error occurred. Element not found=Envelope-http://schemas.xmlsoap.org/soap/envelope/
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--faultActor:
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--faultNode:
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--faultDetail:
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--{urn:com.workday/bsvc}Validation_Fault:<ns1:Validation_Error><ns1:Message>Element not found=Envelope-http://schemas.xmlsoap.org/soap/envelope/</ns1:Message><ns1:Detail_Message/><ns1:Xpath/></ns1:Validation_Error>
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--Validation error occurred. Element not found=Envelope-http://schemas.xmlsoap.org/soap/envelope/
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at org.apache.axis.message.SOAPFaultBuilder.createFault(SOAPFaultBuilder.java:222)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at org.apache.axis.message.SOAPFaultBuilder.endElement(SOAPFaultBuilder.java:129)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at org.apache.axis.encoding.DeserializationContext.endElement(DeserializationContext.java:1087)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at org.apache.axis.encoding.DeserializationContext.parse(DeserializationContext.java:227)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:696)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at org.apache.axis.Message.getSOAPEnvelope(Message.java:435)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at org.apache.axis.handlers.soap.MustUnderstandChecker.invoke(MustUnderstandChecker.java:62)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at org.apache.axis.client.AxisClient.invoke(AxisClient.java:206)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at org.apache.axis.client.Call.invokeEngine(Call.java:2784)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at org.apache.axis.client.Call.invoke(Call.java:2767)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at org.apache.axis.client.Call.invoke(Call.java:1910)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at com.saviynt.provisoning.SoapProvisioningService.callSOAPWebService(SoapProvisioningService.groovy:557)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at com.saviynt.ecm.services.HttpClientUtilityService.executeRequestWithTimeoutConfig(HttpClientUtilityService.groovy:620)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at com.saviynt.provisoning.SoapProvisioningService.callSOAPWebService(SoapProvisioningService.groovy:645)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at com.saviynt.provisoning.workday.WorkdayProvisioningService.updateUserDetails(WorkdayProvisioningService.groovy:566)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at com.saviynt.provisoning.workday.WorkdayProvisioningService$_updateUserWorkday_closure4.doCall(WorkdayProvisioningService.groovy:486)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at com.saviynt.provisoning.workday.WorkdayProvisioningService.updateUserWorkday(WorkdayProvisioningService.groovy:461)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at com.saviynt.ecm.services.ArsTaskService.updateUserTarget(ArsTaskService.groovy:11564)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at com.saviynt.ecm.services.ArsTaskHelperService$_whenTaskTypeIsNineUpdateUser_closure48.doCall(ArsTaskHelperService.groovy:2977)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at com.saviynt.ecm.services.ArsTaskHelperService.whenTaskTypeIsNineUpdateUser(ArsTaskHelperService.groovy:2972)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at com.saviynt.ecm.services.ArsTaskHelperService$_completeAutoProvTasksUpgraded_closure1.doCall(ArsTaskHelperService.groovy:195)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at com.saviynt.ecm.services.ArsTaskHelperService.completeAutoProvTasksUpgraded(ArsTaskHelperService.groovy:160)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at MultipleProvisioningJob.execute(MultipleProvisioningJob.groovy:222)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at org.quartz.core.JobRunShell.run(JobRunShell.java:199)
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:546)
2024-09-15T15:08:42+05:30-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-3-2pr29-DEBUG-Exception in executeRequestWithTimeoutConfig::
2024-09-15T15:08:43+05:30-ecm-worker--null-2pr29--java.lang.Exception: Error while calling webservice https://wd3-impl-services1.workday<REMOVED> : Validation error occurred. Element not found=Envelope-http://schemas.xmlsoap.org/soap/envelope/ at com.saviynt.provisoning.SoapProvisioningService.callSOAPWebService(SoapProvisioningService.groovy:601) at com.saviynt.ecm.services.HttpClientUtilityService.executeRequestWithTimeoutConfig(HttpClientUtilityService.groovy:620) at com.saviynt.provisoning.SoapProvisioningService.callSOAPWebService(SoapProvisioningService.groovy:645) at com.saviynt.provisoning.workday.WorkdayProvisioningService.updateUserDetails(WorkdayProvisioningService.groovy:566) at com.saviynt.provisoning.workday.WorkdayProvisioningService$_updateUserWorkday_closure4.doCall(WorkdayProvisioningService.groovy:486) at com.saviynt.provisoning.workday.WorkdayProvisioningService.updateUserWorkday(WorkdayProvisioningService.groovy:461) at com.saviynt.ecm.services.ArsTaskService.updateUserTarget(ArsTaskService.groovy:11564) at com.saviynt.ecm.services.ArsTaskHelperService$_whenTaskTypeIsNineUpdateUser_closure48.doCall(ArsTaskHelperService.groovy:2977) at com.saviynt.ecm.services.ArsTaskHelperService.whenTaskTypeIsNineUpdateUser(ArsTaskHelperService.groovy:2972) at com.saviynt.ecm.services.ArsTaskHelperService$_completeAutoProvTasksUpgraded_closure1.doCall(ArsTaskHelperService.groovy:195) at com.saviynt.ecm.services.ArsTaskHelperService.completeAutoProvTasksUpgraded(ArsTaskHelperService.groovy:160) at MultipleProvisioningJob.execute(MultipleProvisioningJob.groovy:222) at org.quartz.core.JobRunShell.run(JobRunShell.java:199) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:546)
2024-09-15T15:08:42+05:30-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-3-2pr29-DEBUG-got response for api...
2024-09-15T15:08:42+05:30-ecm-worker-rest.RestUtilService-quartzScheduler_Worker-3-2pr29-DEBUG-Got showLogs = true
2024-09-15T15:08:42+05:30-ecm-worker-workday.WorkdayProvisioningService-quartzScheduler_Worker-3-2pr29-DEBUG-Exception in updateUserDetails :

[stalluri]

@ag420 

• Ensure that the SOAPAction header corresponds to the Workday_Account_for_Worker_Update operation.
• Ensure that the bsvc:version="v42.1" is the correct version for your environment. If your Workday instance uses a different version, it might cause compatibility issues.
• In your request, the bsvc:System_ID is set to "WD-EMPLID". Verify that this is the correct system identifier for the employee reference. Sometimes, using incorrect system IDs can result in validation failures.

<soapenv:Envelope xmlns:soapenv="http://www.w3.org/2003/05/soap-envelope" xmlns:bsvc="urn:com.workday/bsvc">
    <soapenv:Header/>
    <soapenv:Body>
        <bsvc:Workday_Account_for_Worker_Update bsvc:version="v42.1">
            <bsvc:Worker_Reference>
                <bsvc:Employee_Reference>
                    <bsvc:Integration_ID_Reference>
                        <bsvc:ID bsvc:System_ID="WD-EMPLID">S207668</bsvc:ID>
                    </bsvc:Integration_ID_Reference>
                </bsvc:Employee_Reference>
            </bsvc:Worker_Reference>
            <bsvc:Workday_Account_for_Worker_Data>
                <bsvc:User_Name>sav.tester34</bsvc:User_Name>
                <bsvc:Exempt_from_Delegated_Authentication>true</bsvc:Exempt_from_Delegated_Authentication>
            </bsvc:Workday_Account_for_Worker_Data>
        </bsvc:Workday_Account_for_Worker_Update>
    </soapenv:Body>
</soapenv:Envelope>

[ag420]

i tried this payload again after referring to WSDL file -

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<wd:Workday_Account_for_Worker_Update xmlns:wd="urn:com.workday/bsvc" wd:version="v42.1">
<wd:Worker_Reference>
<wd:Employee_Reference>
<wd:Integration_ID_Reference wd:Descriptor="WD-EMPLID">
<wd:ID bsvc:System_ID="WD-EMPLID">S207668</wd:ID>
</wd:Integration_ID_Reference>
</wd:Employee_Reference>
</wd:Worker_Reference>
<wd:Workday_Account_for_Worker_Data>
<wd:User_Name>string.sav</wd:User_Name>
</wd:Workday_Account_for_Worker_Data>
</wd:Workday_Account_for_Worker_Update>
</soap:Body>
</soap:Envelope>

still getting the error -

Validation error occurred. Element not found=Envelope-http://schemas.xmlsoap.org/soap/envelope/

@stalluri 

• Ensure that the bsvc:version="v42.1" is the correct version for your environment. If your Workday instance uses a different version, it might cause compatibility issues. - Yes, this is correct. We are also email writeback and that is working
• <wd:Integration_ID_Reference wd:Descriptor="WD-EMPLID">
  <wd:ID bsvc:System_ID="WD-EMPLID">S207668</wd:ID> - this is also correct as the account update service is working from postman.

[ag420]

@rushikeshvartak @stalluri So i built my payload again to - 

<bsvc:Workday_Account_for_Worker_Update xmlns:bsvc="urn:com.workday/bsvc" bsvc:version="${API_VERSION}">

    <bsvc:Worker_Reference>

        <bsvc:Employee_Reference>

            <bsvc:Integration_ID_Reference bsvc:Descriptor="WD-EMPLID">

                <bsvc:ID bsvc:System_ID="WD-EMPLID">${user.employeeid}</bsvc:ID>

            </bsvc:Integration_ID_Reference>

        </bsvc:Employee_Reference>

        <bsvc:Contingent_Worker_Reference>

            <bsvc:Integration_ID_Reference bsvc:Descriptor="WD-EMPLID">

                <bsvc:ID bsvc:System_ID="WD-EMPLID">${user.employeeid}</bsvc:ID>

            </bsvc:Integration_ID_Reference>

        </bsvc:Contingent_Worker_Reference>

    </bsvc:Worker_Reference>

    <bsvc:Workday_Account_for_Worker_Data>

        <bsvc:User_Name>${user.systemusername}</bsvc:User_Name>

        <bsvc:Exempt_from_Delegated_Authentication>true</bsvc:Exempt_from_Delegated_Authentication>

    </bsvc:Workday_Account_for_Worker_Data>

</bsvc:Workday_Account_for_Worker_Update>

This Time error is different - Error in updateUserDetails - callResponse: Error while calling webservice https://wd3-impl-services1.workday.com/<REMOVED> : Invalid request service version

Any help here would be great and appreciated.

[rushikeshvartak]

Can you validate ${API_VERSION} in connector configs

[stalluri]

@ag420 

The error you're seeing, "Invalid request service version," suggests that the API_VERSION placeholder is incorrect in your request. The Workday API requires that you specify the correct API version when making calls.