Why there is no feature to delete users from tenant

[Jaya]

Hi Team,

In our tenant, while uploading something via a excel sheet accidently, some 100 dummy users got created in PROD environment with no values like first name, last name etc.

After that we got to know there is no feature to delete those dummy IDs from the tenant, even not from the backend.

Before raising this on Ideas portal here I just want to know what are your thought about having this feature?

Thanks,

Jaya Karothia

[Srinivas]

Hi @Jaya

After the users are created in EIC, you cannot delete them. However, you can make them inactive.

We should never ever be deleting users in production. What you can do out of the box is that scrambling the IDs and they can be kept inactive and will not show up anywhere in the system.(Considering audit concern)

https://saviynt.freshdesk.com/support/solutions/articles/43000571856

Regards

Srinivas

[Jaya]

Hi Srinivas,

Yes we have already changed status of those IDs to Inactive but In cases like this, we should at least have option to hide those IDs, can we hide such IDs? because I know we cannot delete them.

When we open the users tab, the page got open with these IDs. So any functionality to hide such dummy IDs?

Thanks

Jaya

[Srinivas]

Hi Jaya

Inactive ID's could still be governed i.e. reported for GDPR purposes.

That is the reason you cannot Mask/Delete users.

Thanks & Regards

Srinivas

[Jaya]

Yes for genuine users I understand it is important but if somehow dummy IDs got created then there should be an option to delete them.

Thanks

Jaya

[Srinivas]

Hello @Jaya

As per GDPR you should not delete those Id's just keep those username with some suffix as invalid.

This is only option we have.

Thanks & Regards

Srinivas