we are username already exists but there is username present.

[srinath]

While we are creating any user using ARS form, we are getting username already exists. We are using global configuration to generate username not with ARS form

No Error logs

[NM]

Hi @srinath, any approval flow configured?

[srinath]

@NM No there are no workflow for user creation

[pmahalle]

@srinath ,

Can you share the dynamic attribute configuration you have created on ARS form for username field.

[srinath]

@pmahalle  There is no dynamic attribute configured for username as username will generate by Global configuration setting

[NM]

@srinath , use advance config and check once..

[srinath]

It worked earlier with same configuration perfectly

[rushikeshvartak]

• Please share logs.
• validate if username exists in request_Access_attrs table

[srinath]

Hi @rushikeshvartak ,

There are no logs as it is not allowing to create users just giving Security manager username exists already. And we are not using any dynamic attribute to generate username, we are using same global configuration logic to generate username. 

[rushikeshvartak]

Still there will be entry in request_Access_attrs table

[srinath]

Hi @rushikeshvartak ,

I searched in the request_access_attrs table but i dont anything with the value. Do i need to search for something else on this else do i have the query

[Saathvik]

@srinath : Rushi asked to check if username with combination you have is already present in request_Access_attrs table. 

Also you do see any request getting created for error?

Did any user with same firstname and lastname already exist in system?

What is the username you are expecting as output(as you have multiple rules configured)?

Do you see any user with same name already exists in username or request_Access_attrs table?

[srinath]

Hi @Saathvik ,

I understand, but in request_access table what field i need to look for? As mentioned we cannot find anything on logs as the request is still not completed and we are only receiving popup stating username already exists. just FYI, we are not using any dynamic attribute for username. This is autogenerated by Global configuration.

We are unable to create any users, initially worked as expected. Today some of the administrator change username logic and reverted back this is only one change.

No, we do not have any user firstname or last name matching, even user name generation rule depends on the condition as below 

[rushikeshvartak]

there are default attributes get pushed to request_Access_attrs table even though there are no dynamic attribute 

[srinath]

Just an example i am entering firstname as orange, lastname as apple still i am getting same error 

[This message has been edited by moderator to mask sensitive info]

[pmahalle]

@srinath ,

You are getting this error for specific first name, last name or for anything you provided on form?

[srinath]

Hi @pmahalle ,

After filling the form and submitting the request then this error is occuring. Moreoever i already verified there is no firstname/lastname or username exists on the saviynt system

[pmahalle]

@srinath  My question was, irrespective of what value you are providing in first and last name fields you are getting this error on submission?

[srinath]

Hi @pmahalle , exactly

[rushikeshvartak]

Please share logs and console logs from browser 

[srinath]

Hi @rushikeshvartak  Here is the logs as requested

[srinath]

Issue got resolved. We identified there was existing username with null value and this caused the issue. Thanks everyone for providing there inputs.